DuQuoin Ace Hardware — Local services in Du Quoin

Went in 45 minutes before closing to get what I knew I needed to repair my dish washer. Was told by the man at the counter they are closing soon. Yes, I know, I'm in a hurry too. Was then told by the girls working that they need to have the alarms set by closing, and I needed to hurry. Was allowed down the fitting isle, but not able to grab my own shut offs. Consequently was sold the wrong things that I now have to return.

We always try to patronize local shops, however from now on, we will go the extra 30 minutes to the big stores where no one speaks unless spoken to. It is also not my business when you set alarms, especially since I was there 45 minutes before closing for a 15 minute errand. Plus arguing with how my appliance is wet up in my home was just as rude as all the hurry up, we're closing...

This is an average Ace, and the staff are generally helpful, but if the staff can't understand why a young person calling a middle-aged woman "my dear" in a HARDWARE STORE is anything but condescending and problematic, I'm sure my comments aren't going to help them. I grew up in the south where younger people call their elders "ma'am" and "sir". Not sweetie. Not my dear. Not honey. There are other options in the DuQuoin area and I'd love to see this place treat their customers with appropriate respect. Until then, I will only shop here if I have...

Order the space heater online from DuQuoin Ace hardware before this Arctic blast hits, lady called this morning and said that it was an error on Ace hardware site that their store should have been removed because they don't have the staff or the delivery vehicle to deliver items but she said she would have one of her employees when they come in drive to Pinckneyville and deliver my heater. I don't know many companies that would go above and beyond like that. DuQuoin Ace hardware I thank...