Best Buy — Local services in Duluth

I would give 0 stars if I could. My fridge went out and we used it as an excuse to upgrade instead of getting it repaired. Went here the same day to pick up a new one. They had an open box on the floor that was the floor model. It was within our budget and we were told that there was nothing wrong with it and got a discount for taking it home same day.

Got it loaded up, got help unloading it and spent the time hooking it up. Everything looks good, but no air is circulating. Waited for a few hours and checked again. Yup, compressor isn't kicking on. Got sold a broken fridge.

Went in the next morning to explain the situation. Guy told me there was a couple options. I could return it, we can get someone out there to look at it, or we can exchange it for an inbox on. I didn't want to have to repair an already "brand new" fridge so I asked for the new one. That had to go through corporate and was told I'd get a call later that day to set it up

Corporate calls. I explained the situation and the lady seemed like she could care less. Told me we couldn't exchange it and the best she could do is give a discount on a new one. That discount ended up being almost 1200 more than what we already paid. She informed me that they get open boxes and items in boxes that don't work all the time. Then why the hell are you selling broken items?? We still wanted the fridge, so I took the repair option. Their system wouldn't allow them to schedule a tech to come out. Ticket raised to escalate the situation so we can get someone out. Should hear something back by end of the day and she would give me a call. No call happens.

Day 3, no call from corporate best buy. Finally, I call them and ask for an update. Lady I was working with was out today. Explained the situation again to a new lady. I asked if I needed to go to the store to get scheduled. Lady says that they would see the same thing in their system. New lady raises a ticket to escalate.

Day 4, no call again from corporate best buy. I call them again and talk to a guy. He informs me that I have to go to the store to talk to someone to get a repair scheduled as handing open boxes is tricky and they don't typically do it. Informs me I have a 1 year warranty and I am covered. Creates another ticket and escalates it. Says I should hear back in 24 to 48 hours. Out of curiosity, I went to the store. Talked to a new person in the appliance area. Guy informed me that the reason why they can schedule is because they don't have a technician to service the fridge. I ask to see a manager as I am livid now. Guy was pretty helpful and apologetic for all intensive purposes. He calls the manager. Manager doesn't show up and instead says offer a $200 credit off a new fridge. Absolutely insane.

I've been without a fridge for 4 days now. I've been bounced around between the store and corporate getting different answers and excuses. I've wasted my time, money, and patience trying to get this stuff figured out. The manager didn't even speak to me and the "solution" was insulting. Don't sell things if you cannot verify they are working. Poor customer...

This has been the worst experience of my life... I am an elite member and will not be purchasing from Bestbuy going forward. I just purchased a refrigerator (for the 4th of July sale) - it was supposed to arrive July 2nd. When reviewing my scheduler app it said July 8th). I waited on hold for an hour or so with customer service - I told them of the issue and that I wanted them to make a note that it indeed says and is supposed to be July 2nd (which they didn't). July 2nd arrived I disassembled and moved our fridge to the basement. Early afternoon it still said getting order ready... I call the best buy in Duluth this time. Apparently the warehouse showed July 2nd but the delivery side showed July 8th. I sent my screenshot confirmations to a gentleman to show it indeed said the 2nd. They could not deliver it til the 6th. I didn't hear back from him so I responded to make sure he got my emails he simply said yeah thanks.... No remorse and sincerity on the mishaps... I received our fridge/love it on Monday. In my app for recent purchases it doesn't say delivered for a fridge no points are pending for my purchase. I have an email saying here's your $100 gift card for your purchase (it shows nothing to redeem or use but the best buy website). I have been on hold/chat live/everything for over 9 hours!!!! Why am I the one going out of my way on all of this for there issues/mistakes!! I believe the delivery should be resolved today "so she says." I have been on hold 2 hours/sent to 4 different places to resolve the gift card. I'm sorry for trying to help you guys out and fix your mistakes - sure I could schedule an appointment and get a 2nd fridge free but that's not my style. All I want is my app to say my fridge was delivered (not that I need to schedule an appointment/delivery), for my points to placed on my reward account (or atleast show pending points), and lastly my $100 gift card which I'm supposed to receive for my over $999 4th of July appliance purchase. I guess also someone actually reaching out to me to resolve/fix all of this instead of me reaching out on everything that isn't my fault or on my end would be nice. Thanks.... I'm sure I won't hear from anyone - currently on hold for 50 minutes as I write this out (so approaching 10 hours of my time fixing your...

I purchased a Sony Vaio. At the end of the semester, it failed. The back-ups I did, the files I manually copied to 2 separate external hard drives, and everything I had done all semester was lost. The computer was NOT copying OR backing-up. That is beside the point. I needed a new laptop. There are consumer-grade laptops sold at places like BestBuy. There are also business-grade laptops/computers built with better components. These last longer. I called BestBuy to ask if they sold business-grade computers. "There is no such thing," was the answer the associate gave me. (My major is computer science. There ARE business-grade computers). I called around the city in which my school is located. I found a store/business that deals ONLY with business-grade computers. (Business grade computers are built with better components and typically last twice as long as consumer grade computers. What business can afford to replace their computers every 2-3 years?) I purchased one. I no longer call India for support. I call the store where I purchased my computer. I had a small issue with the laptop. I brought it to the store, and it was fixed immediately. I encourage ANY parent who is sending a kid to college with a computer to do what I did - find a LOCAL business that sells business-grade computers and purchase one there. As for the associate at BestBuy: ANYONE working with computers, especially in a position in which that person is passing along knowledge and info to customers, that doesn't know about business vs. consumer-grade computers is incompetent. I'll bet money that associate was working at BurgerKing last week. There may be staff who DO know what they're talking about. However, there are obviously staff who have no business there because they do not know what they are talking about. I'll never purchase from there again. I'll not take the risk of getting advice from a nimrod. As far as the 'support' I purchased from BestBuy that would be handled by the GeekSquad . . . sitting on-hold for 30 to 45 minutes AND longer is NOT support. I have yet to even speak to someone from the GeekSquad, and I have never received a reply to any email inquiries. I wasted about $1400. I won't make that...