Two & Co — Local services in Duluth

I am a couple friends made a day trip to Duluth. We went into Two & Co and I purchased a pair of cute earrings on Friday, Oct. 30, 2015. I put them on later that day and that evening, the earrings broke. I called the store, and the gal I spoke to said the manager/owner handles such situations, and he'll be in on Monday, since I don't live in Duluth.

I called on Monday, and spoke to a man, and he then told me to describe the earrings. I did just that. He offered to send a new pair to which I thought was a nice gesture. I even offered to send a copy of the receipt and the broken earrings. He said "That's alright, I'm pretty sure I know the pair you have." He said to send my address via email and when they come in he will send it out. I must add that I saw more pairs on the display, so I found it interesting that I had to wait "...until more come in."

Fast forward to Tuesday, November 24, 2015. Obviously, more than 7 days have lapsed (the time customers can return or exchange with a receipt--to which I have). -I received a regular security letter sized envelope. -No company or business logo on the envelope. Very cryptic. -Earring hole punctured on both sides of this envelope. -No letter apologizing, no card or anything else.

The pair of earrings wrapped in a thin fold of bright orange tissue. The earrings are in a little plastic bag big enough to hold them and guess what? The earrings were destroyed! The emblems are broken off, the pins to fir in the ear lobes are bent over so much that if you bend them back...they break off. To add insult to injury, I called them and the line provided on the receipt and on their website is "disconnected."

The easiest and most "customer friendly" manner, would have been to send a refund in money order, using the exact same stamp they used originally, to send the earrings I have and cannot wear. Or a little care for your merchandise and place them in a jewelry box and padded envelope. I would have gladly sent the broken ones back with a copy of the receipt, but they'd rather cheat a customer.

It's not so much the money (which was only $6), but how I was treated as a customer, being given another broken pair. Did this Two & Co really think that I would get undamaged earrings through the mail in a regular envelope? We all know that even padded boxes get beat up during transport for delivery. I know Two & Co seem to have the ideal customer service given the past reviews, and they had me as customer until they...

Was asked to leave the store because they didn't want me "treating it like a public place". Had been in a few times over the weekend to see if I was interested in anything. Had an item I intended to purchase in my hand when I was asked to leave. Dont know if they thought i was trying to shoplift or that they didnt like me not having bought anything yet. Will not be going back next time...

This is my favorite store in Duluth. I always find something very special like jewelry or clothing. They have very high quality items in there store and they have so much to offer from exquisite clothing and jewelry, body lotions and much more. I always bring my friends and family to this store when we visit Duluth and they we always have so much fun and always find something...