I Love Duluth — Local services in Duluth

This place is run by crooks. They have glass knick knacks on the edges of shelves. Right next to children’s toys. Today I gave my kids $40 each to spend at the store and while looking at a toy car my son accidentally knocked over a tiny snow globe. The lady didn’t ask if my son was okay, she just told us we needed to pay for it. We didn’t see their sign written in limerick that basically said “you break it you buy it”. I would’ve walked out instantly had I seen it. Those signs are always red flags. We immediately put back all our stuff, gave them their $16 and got out. Businesses are required to have insurance for this exact reason. So save your money and give to a small business that cares for their customers. These people clearly don’t.

For those of you wondering, I was also not permitted to take the broken item...

DO NOT SHOP HERE. Many glass items were broke. They glared at our group the whole time. Absolutely rude staff. Dont count on them telling you accurate pricing. There was 1 person out of many that would actually help. I dont want to just hate so i will say this "its a cute place" but horribly laid out and jam packed. Its all stuff u can get anywhere and overpriced. The "you break it you buy" it is also a red flag. Businesses have insurance so said broken product can be credited for the business. And if YOU break it YOU buy it but it STAYS at the store. Not to mention all the glass is laid out pretty much where your going to break it because the aisles are so close together. Dont bring kids...

Has plenty of things to look at, but you’ll see the same thing in other stores for the same price if not cheaper (Ty dolls were $5 cheaper elsewhere). Some of the “demands” of the signage is outdated, perhaps it should be in more than one language? Is it really that much of a problem with people stealing cheaply made stuff? It’s the only store I saw that had so many “don’t touch”, “break it you buy it”, and “surrender your backpack to us”. Improve your floor space so people don’t accidentally knock stuff over, or could easily pocket something. And who puts out toys and then says “DON’T PLAY WITH TOYS” - if you don’t want kids grabbing them, put them up high behind...