Comerica Bank — Local services in Duncanville

Amazing customer service experience compared to Chase! I was wanting to open an estate checking account to pay bills for my late brother, and Chase couldn't even tell me on the phone what documents I needed. I spent over 30 minutes yesterday working through their phone menus, then being transferred from one department to the next, each one telling me they weren't the right department, and finally a representative just telling me they didn't have that information available to them, but that I could schedule a meeting online (1-week wait!) or go into the branch (which sometimes has long lines).

I then decided to call Comerica. And surprise, surprise, a human answered the phone! She told me the basics of what I needed. I brought everything to the branch today, and Tiffany was amazing -- polite, professional and very helpful! She got the account opened for me on the spot, providing lots of helpful information in the process. This branch has a personal, small-town bank feel. I would definitely...

Horrible customer service. ! When I say do NOT BANK HERE ! Do Not cash your checks here. THE LOWEST OF THE LOWEST OF ALL BANK CHAINS ! Very rude customer service. They stereotype! And you will be sitting waiting a Hour to cash a check ! And then I think they accused my check of being fake. They made up excuses saying signatures don’t match. I’ve been looking at a guy here for a hour trying to set up a bank account in silence. Then told me I can cash it somewhere else . I mean very rude .AND ON TOP OF THAT WAS $10 short of MY MONEY!! Then when I called the lady who cashed me out was ironically on lunch break … I thought if the check was made out to the bank it was free to cash as well last time I checked. Dry petty...

Ok I usually don't write reviews but I have to give credit where credit is due. I pulled into the drive thru to process a withdrawal not knowing that the card I have you have to use the lobby or the ATM. I was having a hard time using the ATM so I went into the lobby which was warm and welcoming. I got to the teller LaFonda who was so nice and professional, I ask why I had to come in for my withdrawal, she explain it to me so now I understand. LaFonda was kind enough to walk me out and show me how to use the ATM. Today was a busy day at the bank and I appreciate her taking the time to help me. I just wanted to say...