Best Buy — Local services in Eagan

We recently picked up my girlfriend's PC that we had sent in for repairs. It was dropped off to fix an issue that we had with the monitor randomly turning off while gaming, which we felt was due to the motherboard and asked them to replace it especially since the gpu was replaced the first time we brought it in and the problem persisted. A day before picking it up, we were notified that the chassis had been damaged during shipping, but that they could provide a new one.

As we received the PC the employee told us that 1 of the fans will not work due to there not being enough ports. Upon inquiring as to which part of the PC got damaged during shipping, they said it was due to the feet. We felt it was odd since the computer only had little nubs. The details of the last repair paperwork had the information about the damage during shipping followed by the replacement of the motherboard, gpu, and chassis. The gpu had been replaced previously so we were confused as to why it would be replaced again, but we said okay to the issue and took it home since we already experienced a major delay in getting it back.

We got home, hooked it up and was slapped with one hell of a surprise. MULTIPLE fans were not working with some not even having lights. The AIO pump was hooked up wrong and not functioning either which was discovered while reading up on the different ports and such.

These last couple of days we spent our time studying up to address these issues. This is where we learned about the AIO pump being hooked up wrong and discovered how to get the fans working! The tray for the RGB lights is damaged due to only being zip tied on one end and left to dangle about a half inch away from the case. Meaning that sensitive exposed chip is just slapping the case from any movement during shipping.

My girlfriend opened up the back and front of the computer to find the fan's cables so that we could see if there were actually not enough ports for the fans. We discovered that they just never hooked them up but instead left them dangling inside. Her fan issues, as we discovered quite easily with a simple google search, were quickly fixed with buying a couple of splitters and connecting multiple fans to one port. It baffled us that the people in charge of fixing her computer could not come up with that simple solution in order to have all the fans working properly like they were before the computer was sent in. If two people, who have little to no tech experience can figure it out how can a team dedicated to fixing computers not? Also, multiple ends were covered in either glue and tape residue because some of the ends to the cables would not stay together. The AIO is now hooked up properly, all the fans are working, and all the lights are on, including the ones attached to the AIO that had never been on before!

Please do not bring your PC to Best Buy's repair team. These repairs were not verified by any type of quality control.

We gotta thank you though Best Buy, you taught us you can't rely on the Geek Squad and its better to just do...

I hate shopping at Best Buy. The rare occasion that I do is when something has a very good price on it, and I can't find it for that anywhere else. Sales staff seems borderline annoyed when I don't want any sort of ad on. I get it, I used to work retail management, and I'm sure corporate shoves that down their throats, been there done that. But they take it way too far at Best Buy. No, I don't want to receive a bunch of emails from you (clever giving the email option when it comes to receipts, but anyone that's worked retail knows you're pushing getting emails from customers onto staff) so there was annoyance number one. No, I don't want geek squad protection on my product because this is an item I can repair myself, staff seemed annoyed I didn't want that. No, I don't want a hard check on my credit for a credit card that I don't want/need, which also has terrible reviews on sites like credit karma. No, I don't want to donate money to any sort of charitable thing, I JUST WANT TO BUY A LAPTOP AND BE ON MY MERRY WAY! I firmly believe it goes for all best buy's when it comes to an excessive amount of questions and offers come checkout, I don't experience that anywhere else. I cant emphasize excessive enough, it's crazy. I also don't like being treated rudely because I don't want to spend money that I don't have to. Which this isn't at fault for the employees working, it's on the marketing director, or whomever thinks its a good idea to get as much information as possible on their customers as possible. I'd be annoyed too if I was going to get written up for not hitting my quota on emails, or however they set it up at Best Buy. Whatever happened to just handing someone money and walking out the door? Like at literally every other place I shop. Stoked on the computer I bought, it's great. But shopping at best buy is an annoyance in itself, and I've got several friends that feel the same way. If you're buying from this company, stick to...

Not the greatest best buy store, in my opinion... I've directly called this store, a few times, for general help and have been met with sub-par customer service... 2-3 years ago, I called for clarification about a new cellphone deal they offered in store. My original call was for questions I had, based on misinformation I had recently received. After many failed attempts (30-45 minutes of dropped calls) to get through to anyone in the store, I was finally connected to Oliva, or 'Liv'...

At this point I was more upset with the poor call service than anything...

When she finally answered my call, in a smug and annoyed tone, she wanted nothing more from me than to hear 'my side of the story', or so I felt...

I told her the original nature of my call, not mentioning the trouble I had with the call center, which had become the bigger issue to me...

Without hesitation she put me on hold.....

I assume to corroborate with her associates...

When she came back she said she'd look into it and would call me back...

She never did.

Time passed, and let it go, and I recently bought a new phone from them..

I was having general problems setting up my new phone and just needed, what I thought was, a couple quick easy answers...

The lady on the other end insisted that I contact thier geek squad and set up an appointment. I explained my problems weren't that difficult and if I could be connected to thier Samsung rep would be no problem...

She again insisted that I needed to set an appointment to speak with geek squad to figure it out, then connected me to a dead end line..

Thankfully Google was 'my help'

If it weren't for my particular situation, I would go elsewhere, if you have...