Caribou Coffee — Restaurant in Eagan

I am soooo upset with the way this company treats there customers!! Payday comes, and after paying all your bills you think you will at least get to treat yourself to some coffee. Think again! I placed my order online to pickup thru the drive thru. The money is withdrawn and I proceed to the store. When I get there its not showing in the app but it shows I placed the order at the correct location in my transaction history. I show the manager at the window and also show in my bank app that the money is gone as well. The $ amount matched and the time was less then 1 hour prior. Even with those details I was not given my coffee. I was paying over $20's for 2 coffees and was told that I can purchase them again and they will make them. I informed them that I did not have over $40's at the time to spend on coffee. The reply I got was, "at this time there isn't anything that we can do about it!" I said all I want is coffee!! I'm not sure what happened with the app but it was clearly out of my hands and apparently theirs! I asked one more time if they were going to send me on my way without the issue being resolved and I was told "yes!" The money has still not been returned to my account and I still never received any coffee! Not to mention that the rewards were taken for my bakery item that they refused to give me as well. I asked for a number to corporate and when the number was provided, I called. The same manager in the store answered the phone and proceeded to tell me to call a different day to speak to a different manager!! All I can say is I have NEVER EVER been treated like this at Starbucks. They tend to care about their CUSTOMERS more then their COFFEE! Definitely prefer to spend my money where I will actually get a product, rather then be sent home broke and dehydrated as the solution to this problem!!! I guess I will take this loss but I sure don't want anybody else to have to! Customer appreciation is valued by your customers who spend good money just for a drink! Keep that in...

I came to this location yesterday and was pleasantly surprised by the service. Wish I got his name, but the man helping me via drive through was extremely courteous and helpful in finding me an alternative to the cinnamon sugar bagel I wanted but they were all out of. Offered me a warm chocolate croissant instead which was amazing. Which is why I wanted to go back today.

Today - not a great experience. My boyfriend is not only lactose intolerant but has a dairy allergy that results in his throat closing, hives, the whole nine yards. We’ve had the bagels here before but wanted to confirm via drive through which bagels are dairy free. According to the woman working, none of them were. (???) not sure what’s going on there, if there was a recent change or what, but that’s usually not the case so we were a little bummed. But we veered on the side of caution and asked about the maple brown sugar oatmeal instead. The woman took a moment to check and returned saying that the oatmeal was indeed dairy free. Wonderful. However, my boyfriend had a reaction because it was made with dairy milk.

After our visit he checked online and it says that some bagels are indeed dairy free, and that the oatmeal is also dairy free as long as workers use non dairy milk to make it. Unless the website is outdated, it would seem the employee wasn’t aware of crucial information she should relate to customers who ask. So overall, very disappointed in the carelessness of the employees regarding allergens. It shouldn’t be something to take lightly and allergen information should be clear for the employees to communicate...

Usually when I go to this Caribou shop - everyone is really nice and this is a pleasant place to work in! It's very close to my house and I've been going there for a long time.

When I stopped by today, it was the first time hearing about the perks app. I didn't realize they won't take your phone # anymore in the drive thru - so when they asked if I had the app, I said I didn't. They proceeded to try and take my order and I mentioned I had a perks account - the lady was really snippy and rude about taking my phone number. There are no signs, and not much information on the website about no longer accepting phone #s. She then continued to be short with me when I pulled up to the window. I don't really see the point of ordering with an app if I'm going through the drive thru - I would definitely use an app if I was going to order ahead and pick up inside. But it's an extra step for me to have to pull out my phone (while driving a car), log in, and do whatever the app does when I can just give a phone number. I'm sure there is some policy change the company has implemented, but it's really a hassle to have to do that. I also don't understand why the worker at the drive thru had to be annoyed with me. I just wanted to get my coffee order and leave - not get a reprimand about needing an app. I actually used to prefer going to Caribou because they didn't force me to have to have an app on my phone like all the...