Anderson Jewelers — Local services in East Hartford

I had a Luminox Dive watch that needed a new velcro strap and they were the closest dealer in my area. I like to support local business whenever possible as I am a business owner myself. I went there in early June to place my order, they couldn't give an ETA or price, they said probably "2 weeks". I gave them the benefit of the doubt and 3 weeks went by and I didn't receive a call. I called on week 4 and was told that the strap had not come in yet and that it would be probably be another "2 weeks". I continued to use my watch with a make-shift clip to hold the strap together for another week before I went online and ordered the strap through Luminox and got it in 2 days. Maybe I was one of the unlucky customers who fell through the cracks? My thoughts are that if you're a dealer of Luminox, Rolex, or any other watch brand then you should at least have a price list or have access to a dealer portal to be able to place orders with more definitive information. Maybe the luminox Velcro watch strap that I needed was so customized and in such high demand that it was on national back order and couldn't deliver for months because they couldn't keep up with the demand for such a piece of fabric? It's October 3 as I write this and I still haven't received a call yet lol. It doesn't matter at this point because I bought a new watch. I'm sure they run a great business as I hear their commercials all the time on Pandora but customer satisfaction is paramount and following up with the customer is...

I had such a great first time experience at Anderson Jewelers. I went in to quote the price to shorten an amethyst bracelet and make the extra links into a matching earring and necklace set. I was nervous because I was initially quoted over $400 for this job from a jeweler in Hartford. Anderson Jewelers quoted me a very reasonable price (much much less) and explained the whole process, along with the possible risk of discoloration from heating up sterling silver. When I picked it up I couldn't see any discoloration, they did an amazing job. And the final price was even lower than the original quote. I would definitely recommend Anderson Jewelers and will be returning for...

i purchased my wife's engagement ring and also our wedding bands from anderson jewelers a few years ago. i cracked my wedding band, it is tungsten and little did i know it's a very brittle metal. i went back to anderson to purchase a new one and to my surprise i was informed by george agnelli, the owner, that my ring had a lifetime warranty!! within 7 days i had my replacement free of charge!! i highly recommend anderson for not only their quality of merchandise but their professionalism...