Elegant Eyes — Local services in East Orange

If I could put 0 stars I would. They actually made me cry in the store. They were condescending all while not listening to a word I said; the conversations went in circles. First I made an appointment only to arrive and be told that there is a new lady working who takes the appointments and she started conveniently right after I made my appointment. Needless to say I wasn’t seen that day. After that, for 6 weeks I’ve been calling them to reschedule and no one answers or it’s more “lost” appointments. Words can NOT describe the experience I’ve had today. I’ve been going there for eyeglasses since I was 7 years old. Now at age 21, I can gladly say that I will never step foot in this establishment even if my life depended on it. The change of doctors and staff are incredibly noticeable. They need to clean house immediately. I’ve had my fair share of bad service in my life but none that have ever made me cry, have multiple panic attacks, and severely effect my mental health. And all because I just wanted one pair of replacement glasses. Please if you’re reading this take your business elsewhere. Elegant Eyes isn’t the establishment it once was. I never leave reviews but I’m beyond ecstatic to have this one as my first. DO. NOT. GIVE. THEM. YOUR. SERVICE Edit: I’ve just seen the owners reply and I must clarify, I was only told I could get a replacement pair by the other eye doctor that I tried to go to. The repair frames would be the same faulty ones that fell apart two years in a row ( I didn’t change frames for two years). The problem began when I tried to get an appointment early October around the time my original pair broke. I was given a schedule for the 30th ( almost 3 weeks after calling for said appointment). Then I arrive on the 30th only to be told my appointment did not exist and that there was a new lady that just started working there that Wednesday and she looked meticulously to find my appointment and if it was ever written down. The issue is not the replacement pair; it’s the run around that has been occurring for months now and the apparent gaslighting. I literally told the lady that helped with my replacement pair this and she didn’t listen and just told me I should’ve came the day before ( when they literally don’t allow walk ins and I’ve been trying for months to get an appointment ) Nevertheless issue is solved, a new eye doctor has been contacted , and the simple fact of me knowing that I’ll never step foot in this wretched place ever again helps me sleep...

The service at Elegant Eyes is okay. But there beside manner takes away my desire to go there again. the hours are terrible. Not giving working parents time to get there after a late day at work. The people that work there hired to interact with the customers I find to be pretentious and obnoxious.They are constantly on the hustle to make working parents buy expensive frames. Even to the point to deny that they had eye insurance covered frames until I decided to walk out and shop else where. I have gone there for several years because they were close to my home and I was to lazy to go anywhere else. Most recently I had to purchase a 2nd pair of glassed for my 12year old girl. 2/3 months later the plastic part of the right side came off, but the hinge and screw was still there. Taking a chance I went there and ask them if they could put any kind of arm on it that would fit. Keep in mind eye glasses have parts. It makes that their work station would have loose parts. Of course I was told that I would have to purchase a new frame. Discounted. In their defense I called several small and large chain eyeglass stores in New Jersey and they said the same thing and that with her not buying the glasses there they did not want to help. On a whim several days later I called a place close to where I was getting my physical therapy sessions in Bloomfield NJ. 0.3 miles JG optical 108 Broughton St.. I called first. The technician, a woman answered. I told her my situation. she said she would look at it. I did not know what to expect but she was friendly and took the time to look at it and took the glasses to her work room where she kept parts from glasses throughout her time there. She did have to stop to take care of a patient. I sat there wondering how much she would charge me for the right side arm, but I did not care. I appreciated the fact that she practiced old time customer service just buy being considerate to a work parent and child needs. Minutes later she came back with both sides replaced to make it match. on the side in glitter the word JUICY. when I asked her how much she said nothing and wish me a good night. Elegant Eyes will get the job done. But friendly and considerate service is not something they practice or think they have to. Working parents deserve all the help and appreciation for their spending dollars that they can get! Please check out JG Optical Bloomfield for your...

Utenzi is amazing! I am relatively new to eye wear (I only got my first pair of prescription glasses in 2019, but they were rather plain. I was a bit caught off guard that I even needed glasses so I just picked a random pair at my appointment at the optometrists office). I've been on the hunt for a more stylish pair of frames ever since. I tried Warby Parker, Zenni and a few other try-at-home services but nothing ever stood out.

Then a friend of mine recommended Utenzi styling services! Utenzi was so helpful, she really took the time examining how each frame that she had sent me looked on my face as we narrowed the selection down. She was communicative, responsive and a pleasure to work with the entire time! And when my lenses started having a weird glare issue when they arrived, she quickly had the lenses replaced, no charge, no question. I cannot recommend her services more highly.

I've now had my new frames for about four months and I’ve been getting so many compliments on them! People literally stop me on the street, at the post office, at the grocery store - everywhere! No only do people say that they love the frames themselves but they compliment how well the frames work with my face (even while wearing a mask!). Utenzi helped me select the perfect style for my face and my...