Batteries Plus — Local services in East Peoria

This place is a joke. I made an appointment for 10 am on a Saturday morning. I had a good hour and a half drive to get there upon arriving they told me I had a 2 hour wait because there were people ahead of me. I told them that I had made an appointment that didn't matter I would still have to wait. 3 plus hours later they finally had my phone done but when I went to pay I was told I would have to wait because they had no way of figuring my bill because their internet was down. Stay as far away from this place as possible. THE SEALING TIME HAD NOTHING TO DO WITH IT. WHY DID YOU SCHEDULE AN APPOINTMENT FOR 10 O'CLOCK PER MY PHONE CALL WHEN I ORDERED THE BATTERY AND CASE THEN TELL ME I HAD TO WAIT BECAUSE PEOPLE HAD WALKED IN...

Took my phone to get the glass replaced. Somehow they managed to have this take over a month and a half, break the replacement glass anyway, somehow permanently destroy my phone, and then try to blame me for all of it. I wish I was making this up. Don't go here if you value basic competence or knowledge. Or you know, want your phone to actually work when you get it back.

Edit in response to owner: "Addressed the repair" ie told me they broke my phone and immediately tried to imply it was my fault as "we don't know if it came in that way" even though it was working when I dropped it off. "A resolution" ie asking me to spend an unknown amount of time in the middle of the holidays without a phone while you wanted me to wait for a new one. Glad you didn't lie...

went to get my battery replaced and these idiots melted my camera. now it has permanent damage to the lens as you can see in the photo attachment. 3 fat blotches that are now in every photo. prime example of how this is detrimental - if I get hit by a car and need to quickly pull my phone out to get a photo of the license plate...I'm screwed, it takes 15 seconds for the camera to autofocus now. thanks for the battery replacement, now I have to go get my whole phone replaced... which is exactly what I didn't want to do! otherwise I would've done that from the get go instead of paying $80 + waiting a whole week - to get the battery...