Colonial Mills, Inc — Local services in East Providence

EDIT: After I posted my review, customer service got back to me and sent me a new rug with the correct colors. I am really happy with it, and happy they responded to me, so I am upgrading my review fro 3 to 5 stars. I will certainly consider ordering rugs from them in the future, or other products like hampers.

I bought a large braided area rug from their website. I am happy with the quality for the price I paid, and the shipping time was within the time frame they specified. Knocking a couple stars off for customer service issues - the rug I received is a very different set of colors from the picture online, and though I emailed their customer service about this over a month ago (with detailed information and pictures), I have heard...

Could not believe how quickly I got our rug! A local store said it would take them 6 to 8 weeks from their supplier (also in Rhode Island). We came home and found Colonial Mills on line. When I called to see how long it would take to get the rug, a REAL person answered the phone and told me it would take a week or ten days. This was on Tuesday, by Friday the rug was delivered and we were enjoying it that day. It's a beautiful rug, lovely colors, well made and it looks so nice. A...

I have purchased several rugs from Colonial Mills and have been very happy with the quality of the products. Recently I purchased a rug and measured incorrectly so the rug was too small for the space. I contacted Colonial Mills and received a quick response from Evelyn. She was wonderful and I was able to return the rug without a restocking charge and order a new one. The process couldn’t have...