Honey Dew Donuts — Restaurant in East Providence

This morning my partner and I drove through the drive through and my HOT coffee was spilled all over my partner as he was getting it from the person at the window. The person at the window did not express any concern, was dismissive, and indicated the cause of the coffee spilling was because of my partner, and his ‘lack of awareness’ of OUR car instead. The drive through window is very high up, which is no fault of theirs, but given this, it is important to be conscious of how things are handed to customers, especially hot drinks. The person at the window did not get paper towels or napkins right when the spill occurred, only after we were about to drive away. They also did not ask if my partner was okay from the hot coffee being spilled at the potential of it burning him. As we are young adults of mixed race, it adds the question of if this behavior was due to age and racial discrimination on the staff end. While this is not indicative of Honey Dew as a whole, this was extremely disheartening and the situation was handled very poorly and unprofessionally from a business standpoint. Making sure the wellbeing of a customer when something occurs, such as a large amount of hot coffee being spilled on them, should be at the forefront. Accidents happen, as we are all human, but it is our job, especially as workers, to display professionalism and respect with customers who are paying money and are being patient...

This is the worst honey dew, if im in the area and in the mood for them then i stop at this location and every time i do the staff are so unprofessional and have no clue what there doing, my order usually gets screwed up. Today i order a chi latte which was fine, i also got a french sandwich which i get at any other honey dew location and its made perfect, they put cheese on it which it doesnt come on this sandwhich and it comes on a croissant they put it on an english muffin, they couldnt even ask me what i wanted it on or tell me there out of croissants! They just decide to put it on an english muffin, absolutely disgusting/cold i threw it out. Ill drive to the one further away next time at least ill get what i order and better customer service, there were 2 girls there and one of them was counting the draw instead of helping the other girl who does that at 11 in the morning??...

I visit Honey Dew at 100 Newport Ave almost daily. They have a guy who manages the drive thru register window and I believe his girlfriend fills the orders... this morning I got a bit of attitude from him... You could tell by the look on his face he was not in a good mood. When I received my order which was only a large ice tea and a medium hot total 6.09 (I usually get a ice coffee and breakfast sandwich). He proceeded to give me the receipt and told him I did not want it... With a chitty look on his face, he turned around and angrily thru it in the trash. This is the second chitty attitude I got from him. It is unfortunate but even if I dont see his truck parked outside, I will not be visiting this location again.... They once had such nice pleasant employees who they let go.... Also I am a very good tipper... should of saved my money...