WESTMAN AUDIO / VIDEO — Local services in East Wenatchee

As a customer, clear communication is really important to me, even more so when a service is hundreds of dollars.

While this place was running a $495+ tax special for remote starts this winter, we were quoted at $545+ tax, and ultimately paid $648. Why the discrepancy? This was for the most basic package available, which I had to insist on because Aric wanted to sell me something I didn't want or need.

Additionally I was told installation was a 5 hour process, but when I dropped off my car I was told 6 hours, but he'd give me an hour heads up. 5.5 hours into the appointment I went back to check on the status (I tried to call but every attempt gets sent to voicemail), and see my car sitting out front, finished.

I did ask for clarification on the price difference but was told $545 was an over the phone quote and he couldn't compute tax without knowing which package I wanted for sure. I'm not an expert here, but I'm not sure why package prices can't be plugged into a computer with tax added to allow for an accurate cost ahead of time?

His resolve after realizing I was unhappy was to offer a deal to friends/family if I send them in for a package. So to make up for me feeling overcharged, I should send him more business so he can give someone else a deal? Not following that logic.

I'm glad to have the product, I'm glad the process is finished, but I left feeling swindled. I wouldn't recommend this place unless you have a very loose budget and lots...

Just had a huge Wetsounds system installed in my Malibu Wakesetter and Aric and his guys absolutely killed it! The attention to detail on the install and clean wiring is unmatched. I was updated throughout the install. The customer service was just as good as the way my...

We love working with Aric! He's been amazing and honest to work with. We've used him for multiple jobs on brand new vehicles and his work is flawless to the point you would think his installs were factory. And we will keep doing business with him and send...