iRepair IT — Local services in East Wenatchee

This place kind of threw me for a loop. Needed a HDMI port replaced on my Xbox series X wayyyyy harder to fix then one would assume. They were able to identify the problem immediately. In person everyone I delt with was chill and laid back. I took my xbox in may 4 and was told it would he done may 16th. I took until the 25th to complete and when I called to check for updates I felt like I was being annoying they kind of seemed upset that I would call to check in. It seems like they might have one person who specifically does the labor. No one called to let me known it would take a little bit longer which im ok with it’s a small business and things happen but the communication could be better. Quality of work is solid for what I paid for. For a local repair shop I would go back but I would also hope for more communication and a little more punctuality...

About a month ago, I took my phone in to get the cracked screen replaced. They quoted $120. I came back to pick it up and payed 150 after taxes. No problem. A couple days later the screen started to show tiny cracks around the ear hole. I took it back and they told me they would replace it again for $80. (I wanted a free replacement because I felt the screen was maybe defective.) I declined as I didn't feel I should have to pay 200 for a 120 repair. The owner of the company called me and offered me a refund. When an owner goes out of their way to contact me about a problem, I consider that 5 star service. Everyone makes mistakes. It is how a company responds to these mistakes that makes the difference between a 1 star and a 5...

Competence, communication and concern. My computer crashed after 3.5 hours on bond with the computer company, I decided I didn't want to try their suggestions, so I brought it in. They walked me through, including two new hard drives and installing a new operating system. The manufacturer suggested I copy one from another computer, which is pirating. So, I felt the service was excellent and the results professional- and the bill, for all they did was so reasonable I. Oukd hardly believe it. Lastly, they were a ok with my getting hardware from another source and saved me $200.00 on talking to the manufacturer to get the activation key! I can not imagine a...