Jewelry Design Gallery of East Windsor — Local services in East Windsor Township

My wife came in there to size a watch they did a great job and my wife even purchased a gift for our daughter in law. The next day she went back in to ask a question about the watch as she did not know how to set the time and the day and date functions. They kicked her out of the store and told her not to come back again. The watch was a high end replica of a Rolex day date and she never claimed it to be real or wish to sell it just wanted it sized and set because she got it as a gift to match her other jewelry. Instead of letting her know they knew it was a replica and helping her they treated her like a criminal and kicked her out. They came highly recommended and instead of being helpful and using there knowledge to inform and help a customer they thought is better to embarrass her like it was stolen. My wife knew it was a replica just like a piece of costume jewelry she wore it because it looked nice and was pretty. I don't know about there other business practices but I to am a local business owner in the area and I would never treat a customer this way. My reputation is built on my ability to work with my customers and be open, informative and help educate a client when there may not know the circumstances or reason why if we can not be of service. Great products and great prices does not matter when you treat a current or potential client in such a degrading manner. Very upset and hurt for my wife's experience.

Update: Owners wife called me and publicly apologized for the issue and offered to repair the watch at no charge. I was willing to give them the benefit of the doubt and I've them the opertunity to make it right. They held the watch for 3 days and I get a text saying it was ready for pick up. Called to confirm the pick up ad they said they will not fix it. I was told the watch tech would not do it. Why take the watch in then. I assumed they thought I would remove this review before the service was complete. I would have removed the review and better write a good review had I seen an effort to help. All I got was, It's a cheap replica I would get you money back response when I went to retrieve the watch. They didn't even try they just held the watch until I came to get it. I understood that the watch was a replica and was probably much simpler then the real thing so why wouldn't you just fix it and regain the trust and loyalty of the customer. Very...

Jewelry Design Gallery of East Windsor means rudeness, neglect, and a broken watch. I needed a battery change in my sterling silver watch. After changing the battery, the watch stopped working. I said, "I brought you a working watch, and you returned it to me broken. Please fix it and return it to its original condition." They said, "We'll make an estimate for the repair." I was speechless. What was that? Is this their way of making money? I've lived here for 20 years, and all these years I've heard complaints about this Jewelry Design Gallery of East Windsor.

I wouldn't have written a negative review if they were friendly and helpful, but they simply kicked me out of the store. When my husband watched the recording of this conversation, he said that such businesses should be reported to the Better Business Bureau. My husband and I are both seniors, so after this issue, we had high blood pressure. I'd rather pay and get my watch fixed somewhere else. Never deal with Jewelry Design Gallery of...

I recently and have always enjoyed visiting the Jewelry Design Exchange, where Ken and Lisa made my experiences memorable. From the moment I walked in, they welcomed me with genuine smiles and a warm hello, instantly making me feel at ease.

Ken took great care in repairing my beloved necklace, treating it like his own. His attention to detail and craftsmanship were outstanding. Meanwhile, Lisa was by my side, guiding me through selecting new pieces. Her friendly demeanor and deep knowledge helped me find just what I was looking for, and I truly appreciated her patience.

It's rare to find such dedicated and caring service, and I always leave feeling grateful and valued as a customer. If you're looking for a place that treats you like family while providing top-notch service, I wholeheartedly recommend the Jewelry Design Exchange. A huge thank you to Ken and Lisa for making each of my...