Sansone Jr's Windsor Nissan — Local services in East Windsor Township

If you're walking through Yellowstone and attempt to pet a wild Bison and he then proceeds to maul you to pieces, don't blame the Bison he's just doing what Bison do. -- Anonymous

RESPONSE FROM OWNER - "we strive to provide transparency in our processes".

THERE WAS LITERALLY ZERO TRANSPARENCY FROM YOUR SALES TEAM!

The following message is for anyone looking to lease a car:

TAKE 24 HRS TO LOOK OVER THE "CONTRACT" NEVER MAKE A DOWN PAYMENT ON A LEASE NEVER DO A "TRADE IN" ON A LEASE NEVER PAY A "DOCUMENTATION FEE" NEVER PAY ANY "FEE" THAT CAN'T BE EXPLAINED IN DETAIL

A “secret” lease payment formula is used by dealers and lease financing companies, who would prefer that you not know about it. Even federal leasing regulations do not require that dealers and leasing companies actually disclose how your payment is calculated. The calculation doesn’t appear anywhere on a car lease contract form. There is no way to “check the math” unless you know the formula or have a business calculator.

The vast majority of people who lease do not know how to check dealers’ math on their lease contract and cannot detect the existence of simple errors, intentional “mistakes”, or out-and-out fraud.

Remember, all you see shown on a lease contract is a “bottom-line” monthly payment figure, after the calculations have been done by the dealer in the back office. Therefore, you must be able to check a dealer’s lease payment figures to make sure there are no “mistakes,” intentional or otherwise.

Is your lease payment based on full sticker price or a discounted price you negotiate?

If a dealer doesn’t give you proper credit for your trade-in, even though it’s in your contract, how will you know?

If a dealer adds hidden charges and fees to your lease without mentioning them or showing them in your contract, how will you know?

If a dealer doesn’t account for your $3000 cash down payment in his payment calculation, how will you know?

If a dealer “bumps” the interest rate (money factor) that he has quoted you (money factor is not shown in lease contracts), how will you know? (If they even mention it at all).

Is the salesperson using a different set of numbers for cap cost, residual, money factor, or term than the numbers he’s given you?

A lease payment is made up of three parts: Depreciation Fee= ( Net Cap Cost – Residual ) ÷ Term Finance Fee= ( Net Cap Cost + Residual ) × Money Factor Sales Tax

Just do your research BEFORE you go in there.

Also keep in mind, all dealerships, finance companies, banks have a symbiotic relationship with each other at the detriment of the consumer.

The dealership is actually the customer and regular folk like you and I are the product so to speak. So think about that when you're shopping for a vehicle with all these exorbitant prices and rising interest rates, this fee, that fee, etc.

And the biggest most scammiest fee of all fees, the undisputed king of fees - the famous "DOCUMENTATION FEE".

The documentation fee is nothing more than a made up dollar amount the dealer adds on top of everything else for no reason at all, just because.

Overall it's a nice clean little dealership with some great people working there who just happen to be car salespeople.

One last thing: If you ever go camping out in the middle of the wilderness and get eaten by a Grizzly Bear, don't blame the Bear he's just doing what Grizzly Bears do.

A few FYI's:

The National Auto Dealers Association pays millions to congress and maintains a large lobbying operation in Washington, DC.

About 9 out of 10 of the 435 House of Representatives receives campaign contributions (money) from auto dealers and the same goes for about 60 out of 100 senators.

The NADA, the Alliance of Automobile Manufacturers and the American Financial Services Association all collaborate to push favorable legislation, influence laws and regulations that ultimately do not benefit...

Today was my “1st appointment” from the Service Department after buying my car from this location. I asked for an oil change and was told they would do the 1st appointment inspection, rotate my tires and complete the oil change free of charge since it was my first service. I booked an appointment for 9am and included details of what I needed. I checked the car in at 8:52am and the service staff noted that my car and what I requested was not what they had on their iPad. I was told that was fine and they confirmed what I wanted. They sent me a text message saying thank you for coming to us-you can check on the status of your service through the attached link. I sat in the waiting room for an hour and checked the link. It still showed the category “Arrival Complete”. I know service historically takes much longer at the dealership than the typical oil change place so I decided to check again in a half hour. Checked the progress link again and it still showed Arrival Complete. Then I checked it every half hour until 11:53am when it still showed the same status. The link also showed how I could text to ask questions or check in at any time so I messaged that. No response for near a half hour. So I finally went out to the service department which was when the service staff was seemingly shocked it had taken so long for just a routine check up and oil change so he went into an office with a Supervisor it seemed. The woman gave me an update that, “they took another car before yours. It should just be another 20 minutes.” With a nervous smile. In fact, at least 6 cars were done before mine. The Supervisor then offered to loan me a car and they would drop off mine whenever it was finished. At this point I had already cancelled several meetings for the afternoon since I was supposed to be in my office for work an hour and a half away. Fed up, I told them this and they apologized again for after 3 hours of waiting my car was just taken in primarily because I asked for it to be taken in. About 20 minutes later, the girl handed me my keys and said sorry once again but no other remedy was offered for this strenuous situation. When I purchased the car in December it also took the initial visit 7 hours to get the car ready to purchase and even at that the car had a seat belt broken and had to wait longer for that to be fixed. I was also asked to contact the car salesman when I got the link to my transaction survey in a week or two after purchase so that way he could go through it with me and to give him all 5 starts in every category. I never contacted them to complete the survey with the salesman as I did not think every section deserved 5 stars as he was trying to make me review top notch which it wasn’t. Beware everyone-take at least a full day off of work to get any work done or to buy a car from...

Unfortunately, I can only say negative things about my experiences with this dealership. I recently leased a 2017 Path Finder Platinum from Windsor Nissan. During the sales process the manager and salesman assured me that they were going to cover all expenses associated with turning in my Mercedes lease early (3 months of payments + end termination fee). This was not the case, a month after my new lease began, Mercedes called me to let me know that Windsor Nissan refused to pay my lease termination fee. I called Nissan and they said that this was standard procedure not to pay. I left several messages for the manager, finance manager and other employees at Windsor Nissan with no return calls. My car is now 6 months old and needed its first routine service. While going through the sales process, the sales manager again assured me that throughout my new lease with Nissan I would not have any service expense. In clear language, he explained that I would only be responsible for tires and gas. During my first service appointment, I quickly found out that this was not the case. I was told that I was responsible for the cost of tire rotation during each of my services throughout my lease. While at the dealership for service, I spoke with the sales manager about this and he made me feel extremely uncomfortable and in not so many words called me a liar. He also told me that I did not need my tires rotated so I shouldn't worry about that anyway. This dealership needs a lot of work to make their staff more personable, honest and professional. I would strongly recommend purchasing/leasing your next Nissan from another dealership. Windsor Nissan does not deserve...