Nelson Coleman Jewelers — Local services in Easton

A strand of pearls broke while our home was for sale (in Florida), and my engagement ring no longer fit due to arthritis in the knuckle-area. The art of re-stringing pearls is not profitable, per se, thus not commonly offered. Further, I was doubtful my ring could even be enlarged, thus thought I may have to have a new setting. When the dust (somewhat) cleared from the move, I made calls to find a "real" jeweler, in particular, one whose opinion can be trusted for what's best for the piece, and meeting customer expectation. Based on several criteria, Nelson Coleman was my choice, first for work on the pearls. The pearls, purchased in late 19th c. England, belonged to my great-grandmother. Nelson Coleman did a fabulous re-string, returning them looking more lustrous than ever, even the small white gold & diamond clasp appears to have been deep-cleaned, a thoughtful touch! I brought my engagement ring with, thinking if the re-string work was satisfactory, I'd inquire after a re-size, but doubtful. The clerk was more than helpful, exuding knowledgable confidence, assuring me it could, in deed, be re-sized. Grand news, as to me, a new setting would alter the ring's overall sentimentality. She also mentioned adding "sizing beads." Decades ago I worked with fine jewelry but this was an unfamiliar term. She explained thoroughly what the small "dots" of gold would do, and I agreed it seemed a prudent idea. When picking up my ring just a few weeks later I was more than thrilled, that after nearly five years, I could wear my ring again. The goldsmithing is flawless, and the stones flashed from a deep-clean. Most importantly, the Nelson Coleman staff listened to what I needed done, handled the pieces with care, charged accordingly per industry standards, and the work is flawless. Most of my pieces are vintage/antique, thus I'm pleased this "real" jeweler is local. professional, and provides...

This is a review of Nelson Coleman Jewelers in Easton, MD. The owner is -- imo -- unprofessional. She will not admit when she has obviously made a mistake -- will aggressively try to blame you for her mistake -- and offers no resolution to problems she created. Period. This was my third visit with this jeweler -- unpleasant at each visit. There are few other options here -- However I would not trust them with any valuable jewelry for repairs or even cleaning. My advice is -- do not trust this jeweler with your valuable items -- I know I will never go back.

Update: This is a response to Amanda, owner, -- still trying to pass off responsibility for her mistake -- as I said above -- she will aggressively try to blame the customer for her mistakes -- she made a mistake, wrote the info on her card and gave it to me -- I have her card and showed it to her -- yet she is now to trying to pretend I switched fingers on her -- this is BEYOND ridiculous and quite unprofessional -- what could have been a simple matter to address is now some big game to her of switching fingers and whatever else she will make up to avoid admitting her mistake. Mistakes happen -- just own it. I have your card with your handwriting -- if you insist on blaming me, I will be...

I was driving downtown looking for a jeweler, and noticed this quaint jewelry store tucked away was now under new management. I was greeted by the sweetest young lady,( with awesome glasses ), and not only were my two rings repaired, they were done in an hour. The customer service, friendliness was something that you hardly see...