Apple Sales & Service Provider — MacMan | iPhone, Mac & iPad Sales and Service — Local services in Eau Claire

After contacting AppleCare and being on the phone for an hour and a half, Apple telling me I have to send in my AirPods via Mail and it’ll take more than 3 weeks. Explaining that Apple needs to run multiple tests on my Pods to see if it is truly a battery and sound quality issue. (Even though the customer service rep for Apple did a screen with me and said there is clearly a battery issue with my AirPods.) But then the woman from Apple said “it might not be the AirPods it might be your phone update so I can’t do a replacement.” I was like, “huh?!” Yeah, I thought the same thing you are right now, your guess is as good as mine?! I was ready to just count my losses and be done with Apple products from now on! I was going to buy a new pair of Samsung headphones when I got paid. Why you might ask? Why should I pay the deductible for Apple, go without my Pods for over a month? Especially if Apple probably is not going to replace or fix my Pods regardless? At least that is my what the woman from Apple sure made it sound like. I was pretty defeated & pretty angry about paying for Apple Care & they just tell me nothing will prob happen. I was talking to a couple of my friends (2 whom work at Verizon)— also 1 worker from best buy gave me this advice too(Best Buy, who is ALSO an Apple support store like Mac Man is)— They all told me to go to Mac Man. Mind you I live an hour and 15 minutes away from Eau Claire. Thank god, I had an appointment in Eau Claire a week later so I decided to drive down four hours early, in hopes to try to get my AirPods figured out! Why four hours you might ask? After the run-around with Apple for over and hour, I did assume I would be at the Mac Man store for long period of time trying to explain to them what I had already explained to Apple Care. I even had shown up to Mac Man 30 minutes early for my appointment time. I walked in to Mac Man, already hating how I assumed this appointment would probably go—I was wrong! I will admit I’m wrong and give credit where credit is definitely due! I walked in, I was then greeted by a man in a dinosaur T-shirt, super chill guy. He was very welcoming, and was extremely knowledgeable! He explained everything to me and listened to every single concern I had! This was by FAR the easiest customer service interaction I have ever had! I was in and out of there within 20 minutes. I had an answer to all my questions AND then some! I left my AirPods with Dino-dude, no second thoughts at all! I knew this guy had it figured out & I trusted his opinion 100%. He was confident, so I was confident & I didn’t give it another thought! Dude really changed my entire mood for that day, just from that single interaction! I also got a call explaining what they found A, B and C wrong with my Pods only a few hours later! Moral of the story, you can always trust a man in a 🦖 dinosaur shirt. Haha! No joke though, moral of the story cut out the MIDDLE man(in this case it is Apple care)—and just go to MAC Man! I will be returning for other things I need worked on and I will also be telling all my friends about y’all. Thank...

It's taken me a while to write this review, because I'm still dealing with the downstream effects of Macman's poor customer service (it's over 1 year later...). I bought a Macbook Pro through Macman in 2013. I had to get the motherboard replaced in 2015, which was frustrating, but the insurance policy I bought covered the cost of the replacement. Then in summer 2017 I replaced the memory and hard drive in order to help it last me a few more years (there was nothing wrong with it at the time). In November, the computer started having major issues that made it unusable. I brought it in the next time I was back in Eau Claire in December, and they said it was the motherboard again, meaning the cost of the computer wasn't worth replacing the necessary parts. I bought a PC laptop from Best Buy to replace my Macbook. When I brought in my computer to Best Buy to see if they could transfer my data, they told me that all they needed to do was remove one of the memory chips from the Mac and now it was working completely fine. This basically means my new computer was entirely unnecessary, and at the very least could have saved me the cost of transferring my data (something I could have done myself had my computer been working). I called and spoke with Mike, the owner. I was hoping for some sort of reimbursement, at a minimum for the cost of getting my data transferred (about $100) or replacement of the memory chip. He said he would give me a discount on buying another computer there for the cost of data transfer, but I had already purchased a new computer, so this was not useful. His only other offer was that he would try to sell my Mac on consignment and gave me a slight discount on the cut Macman would take. Mike was difficult to get in contact with and did not seem to appreciate the amount of time and stress consumed by Macman's mistakes. After several months on consignment, I called and spoke with someone on the floor who said he had never heard of my computer and that it wasn't on the floor. During this time, Mike just said there hadn't been any interest. My only possible interpretation is that Mike was not trying to sell my computer because he knew it would bring in less revenue for them due to the "discount" he was giving me. Finally, I made a surprise stop into the store and for the first time in months, he conveniently had an interested buyer call that exact day. I just decided to take my computer back and try to sell it myself. Overall, absolutely awful customer service by Mike (I had no issues with any of the other employees) and he had no sympathy for the amount of time or money this whole dilemma consumed. Unless multiple strange coincidences happened, I do not believe the process was transparent and feel that Mike had poor customer service at best and unethical business practices at worst. I would NOT recommend doing business here - they're great when things are working well, but you're on your own once...

My 1st Gen Apple Watch screen popped off, no physical damage was done. After some research online, there was a lot of discussion about this being an issue due to swollen battery and Apple had issued a extended 3 year warranty to resolve this issue at no cost. After speaking to Apple Support, they suggested I drop my watch off to MacMan to be sent in for review and check if it would fall under the warranty. At the store, first male employee was pleasant and took my information. Informed me he was unaware of warranty but would look into it. I received a voicemail about a week later to call in regards to my watch. Second male employee verified over the phone, they still had not confirmed extended warranty but would contact me when they found more information (which I found strange, because I was returning their call). About a month went by and I hadn't heard any new news, I decided to give them a phone call, third male employee, after placing me on hold to review notes on this matter, snickered as he informed me they were never able to verify this warranty existed and would cost me just under $300( can't remember the exact quote) to repair the damage. I found this unsettling, knowing what Apple Support had suggested I do and reading multiple ways to resolve this issue at no cost. I declined repair service and informed him I would pick up the watch at a later date. My husband picked up my watch and he was a little disturbed(to say the least) by the interaction he had with the female employee when picking up the watch. Through small talk, he mentioned the extended warranty and mentioned we were sending the watch to Apple for review. She basically said(not exact words), if the warranty existed they would know about it. He found her unpleasant, rude and annoyed we would bring this issue to their attention. We were charged $15 for no actual service provided but it's a small fee and I was not going to make a stink out of it. I spoke to Apple Support, both female representative and supervisor were able to verified 2 different scenarios in which my watch could fall into. I received a shipping label from Apple on a Tuesday and I received a NEW watch on Friday. 4 days!!!! Now that is what I call Quality Service!!!!! The last two employees at MacMan were not knowledgeable, courteous, lacked interest and communication. They probably didn't even bother to verify the warranty because it took me only a few words to verify swollen battery in Apple watches were causing the face to pop off when speaking to Apple. Don't make the same mistake I did, get a shipping label straight from Apple Support and mail it in. It will save you time and...