Modern Office Furniture — Local services in Eden Prairie

I cannot begin to relate the issues I have had with this company. Never before have I dealt with people so unwilling to be fair or admit that maybe the problem lies with them.

In August 2016 I ordered a roll top desk and a chair to be delivered to my house in Montana. I arranged and paid for an in-house delivery, and the company knew there would be a set of stairs to deal with. The moving company hired by MO attempted to deliver the items in late October 2016 and could not because, as they said, they needed more than two guys to carry the items up the stairs. The guys from the moving company left with the understanding they would return with more help. When we got no further response from Modern Office or the moving company, we decided to cancel the order. We were told by Laurie at MO that the cost to send the items back to MN would be $167.17. We argued, correctly, that the issue was not our fault, and that the moving company was refusing, for whatever reason, to deliver the items. Then we found out we were charged $438.04 for the return of the items, instead of the $167. This was done without our knowledge or authorization.

As my husband and I both told Laurie, the issues with the moving company lie with Modern Office, not with us. I purchased items that the moving company hired by MO refused to deliver, and I withheld no information about my house or where the items would go. All I heard from MO was, 'No problem' I've had few problems in my life this major.

From Modern Office's side, they are saying that the moving company told them they can't get the fully assembled desk up the stairs. That isn't what the delivery guys said when they were at the house, looking at the stairs, and saying this is no problem. The delivery guys reiterated that the items were too heavy for two workers. Period. I will not even go into my dealings with the owner of the delivery company, who apparently had the contact with MO. He was rude, short and unaccommodating, even before the issue became an issue, and this is who MO chooses to do business with. I, of course, couldn't care less who MO does business with. I want my money. The problem could have been solved in October 2016 by simply sending two more guys, for a total of 4 people to deliver a desk and a chair. A desk. And a chair. Wow.

What we want now is a refund of the $438.04 amount we were unfairly charged for the return of items Modern Office couldn't deliver.

When we asked to speak to the owner, (Reese someone, I think) we were denied. Flat out.

Our next step will be to contact our lawyer. Over a $400 dispute. But it will be worth every penny. Laurie's complete lack of customer service in this matter has been unlike anything I have experienced in my life. This is a no brainer, an easy fix. They're making it harder than it needs to be. I can do hard.

• UPDATE RESPONSE TO REED, MOF:

LAURIE KNEW FROM THE MOMENT I PLACED THE ORDER THAT THE DESK WOULD GO UPSTAIRS. EXPLAINED OVER AND OVER AGAIN. THE MOVING CO IS LYING TO MOF.

I HAVE A LARGE HOME IN MONTANA WITH A WIDE STAIRCASE THAT IS BUILT TO WITHSTAND ANYTHING. IT IS NOT A LOFT. IT IS IN A BEDROOM ON THE SECOND FLOOR OF A 5,000 SQ FT HOME. YOU WERE LIED TO BY THE MOVING CO.

YOU NEVER SPOKE TO THE MOVING CO GUY IN CHARGE. I DID. HE HAD NO INTEREST IN DOING BUSINESS WITH ME, AS I'VE EXPLAINED TO LAURIE AD NAUSEUM..

THE DESK WAS TO GO IN AN UPSTAIRS BEDROOM, AS LAURIE WAS MADE TO UNDERSTAND BEFORE SHE ACCEPTED PAYMENT.

I DID NOT PAY FOR A DESK TO BE DELIVERED TO MY FIRST FLOOR, NOR TO ANOTHER LOCATION.

I DIDN'T DEMAND ANYTHING. I SIMPLY WANTED WHAT I WAS TOLD BY LAURIE AT MOF WAS POSSIBLE.

"They also held us accountable for their employees. They said we have a contract with the mover. We do not."

I DON'T CARE. THIS IS NOT MY PROBLEM OR MY CONCERN. MY ISSUE IS WITH MOF.

The desk had to be returned to us without the original crate since it had been discarded.

THE DESK LEFT MY PROPERTY STILL CRATED. I HAVE WITNESSES TO THIS.

I'M OUT $438.04 FOR PRODUCT I NEVER GOT. I WANT IT...

I recently ordered an 11'x4' standing height conference table from Modern Office, and I couldn’t be happier with my purchase. This table was exactly what I was looking for, blending both functionality and style to create the perfect meeting space.

Price: I found it to be extremely competitive, especially for a table of this size and quality. It felt like a great value for what I received.

Ordering: The ordering process was a breeze. The website was user-friendly, and I was able to find exactly what I wanted in minutes. I appreciated how straightforward everything was; no hidden fees or complicated steps—just a smooth transaction from start to finish.

Delivery: What impressed me most, though, was the delivery experience. I was surprised how quickly my table arrived. It was well within the timeframe promised, which is always a bonus. The table came well-packaged and in perfect condition. The customer service team at Modern Office followed up throughout the delivery process, providing updates and ensuring everything was on track. After the table arrived, they checked in to make sure I was satisfied with my purchase, which made the whole experience feel personal and valued.

Table: In terms of functionality, the standing height is ideal for smaller meetings. It encourages engagement compared to traditional sitting arrangements. The design is sleek and modern, fitting perfectly in our office decor.

Overall, I recommend Modern Office because of their great prices, easy ordering, fast delivery, and awesome...

While I never officially received an order from modern furniture, I would absolutely use them again or refer this company to anyone in the market for office furniture simply for their customer service alone. This is a family owned business and they are prompt to respond and make you feel seen and heard the way most other retail furniture stores like Ashley etc. do not. Let me explain: I placed an order for my husband as a surprise, who desperately needed a sit to stand desk and something that was professional for his home office. While no good deed goes unpunished, I later realized it wasn’t going to fit the space he wanted to put it. I was frantic. I immediately reached out via email and Reed Swensen responded within hours. He tracked down the order and we managed to catch it just before it shipped. While it specifically stated items ship immediately and there would be a percentage to be paid to return orders this certainly exceeded my hopes. I also recognize they went out of their way to make this happen for me. They understand mistakes happen and were quick to correct it. I was nervous to place an order for such an expensive item, as we have had poor experiences in the past with receiving damaged items and then being responsible to return it. They made me feel comfortable and secure with this purchase. Please consider doing business with...