Muska Lighting — Local services in Eden Prairie

I am re-doing the exterior of my house, and visited this store to look for new exterior lighting. I had never been there before, but I am so glad I found it! They have an excellent selection of outdoor lighting in their showroom. This was very important to me. And, equally important, I received wonderful service from Tammy! She greeted me soon after I walked in. She was so attentive and easy to work with, and she seemed genuinely interested in my little project. She honed in very quickly on my style and what I was looking for. After having spent a couple of weeks trying to figure out what I wanted, I left the store very happy, having purchased exactly the right lighting for my house! I can't wait to see it installed! I highly recommend this store. I would also note that, although I wasn't in the market for indoor lighting, they seem to have an excellent selection and some very interesting options! This is the first place I will visit for future...

I have been a loyal customer, even if not frequent, for many years. Trying to support local businesses. I recently purchased an item which I subsequently called to cancel. I was told no problem as it hadn't shipped. I was told the refund would be processed the next day, a Friday or Monday. Not true. Took more than two weeks. In addition, they take your money via credit card but issue your refund via a check which you then have to deposit, cash, etc. How antiquated. Why??? What kind of financing gimmicks are they managing??? I am done with...

Worst Customer Service I have experienced. They did not provide correct information prior to the sale as to lighting fixture needing additional support, and when attempting to return a non-opened light fixture, letting them know over the phone I am coming to return, they did not advise of a restocking fee and drove 40 minutes down there to be told that. If I could rate them a zero I would. I would not buy from...