AT&T Store — Local services in Edgewater

These people have no idea what they're doing. I went into their store 4 months ago just to upgrade my phone and I've been a ATT customer since 2003. They came at me with buy one get one free promotion for the Galaxy 7. I thought okay that's a good deal. My husband's on the road with work he needs a new phone and different service and we could probably save some money combining together. I asked them so my husband won't be home for a couple weeks to a month. He's going to want to keep his phone number will we be able to trade phone numbers on the free phone and put his number on it. I was told oh yeah you can do that might have to pay a $30 service charge!! I sign up get the phone a month later when he gets home we go back to the store to hook him up with the free phone and transfer numbers and we're told we have to keep the phone number that was delegated to that phone or it's not a BOGO. So for 4 months now I've been calling ATT 2 get rid of the delegated phone number on the free phone because I still have to carry that line which is costing me $25 a month that I have no use for when I change the number to my husband's phone number. So after talking to an AT&T representative on the phone in a different state telling me I can do that this month's bill is $791.96 because I have to pay for my free phone because I got rid of the delegated phone number that it was assigned to even though I still have the line and I'm paying them that's my service. So I'm tired of calling these people every month to try to get my logo situated after people at this store lied to me! I'm going to go to a different server because every month I call ATT and nobody can help me and all they do is read direct me to somebody else. Like I said I've been a customer since 2003 when it was Cingular and ATT bought them out so if I'm not valued enough and they have not got enough money out of me and 13 years to abide by giving me my free phone while I still have service I am done. It's not hard math if you work at ATT free phone or valued customer..... beware beware beware don't believe everything...

WOW, I walked into your At&t store to open an account and was blown off by the staff personnel. There was "Four" staff personnel staring at me and two customers inside waiting. I'm a customer with At&t and have great credit with them as well. I was told they could not help me becuase of the iPhone 6 coming out today and the number of appointments by staff personnel named "Thomas". I was dumbfounded on how they could just let somebody leave and not want to do business. The sad part was I'm already an At&t customer and this was my first impression on how they conduct wireless business within the store. As a computer scientist I saw lack of leadership and architectural structure failure within this company. I will not deal with people who lack human relations and condect unprofessional business. I would drive to the next city without a thought, but this store location will never get my business or be talked about on a high...

Worst in person customer service. I came in this past Wed because my phone wouldn't turn on and I figured they'd be able to help.The lady helping me wasn't friendly. After an awkward minute or two of silence I asked how her day was going for a short "good" reply. She spent about 5 minutes on Google, looking up how to fix my phone because she or the other guy in the store had no idea. After no help, she said my phone was dead and I needed to buy a new one because she couldn't even factory reset it. I took my phone home, did my research, and was able to factory reset it myself. My phone works fine. Don't give up on me just to get...