Cricket Wireless Authorized Retailer — Local services in Edgewater

I talked to some lady there who passed me on to Chris when she didn't want to deal with me because she had another customer. Chris was completely unhelpful when I was trying to figure out why my phone wasn't working. They told me that the area was getting a new tower and they didn't know how long my service would be out. Then they said there is nothing they could do but to call 611. Its been weeks with terrible service that wasn't great to begin with and when I told them I was switching services that they couldn't help me either because of privacy concerns. 611 told me a different story and said Orlando and other major areas are having problems but they don't know when it will be fixed. I asked to speak with someone who knows ANYTHING about when I'm getting service and now I've been on hold for almost an hour. DO NOT let these guys sell you a phone or service. They drop the prices of the phones and try to sell you insurance also. What they don't tell you is that you have to pay a deductible on the original price of the phone. This isn't the first time either. Everyone in Edgewater, Fl literally lost service for 2 days. I never had these problems with METRO PCS...

Update April 2022

The Edgewater store is under new management and the new manager couldn’t have been nicer or more helpful!!

UPDATE: I would appreciate hearing from the OWNER OF THE STORE .... I want to discuss what happened to me last week and again today, the manager is very rude and hung up on me this morning. During the glitch with Google/Chrome last week not only was I told I needed a new phone, everyone else in the store was sold phones because we were told 3G no longer supported our phones. All untrue, I'm using my old phone now to the thanks of another Cricket store! I have been with Cricket for many many years and I've always had good service but this is...

I'm a cricket customer now and happy with my service but, I need a new phone and I'll going to buy a Galaxy S7. Cricket has it priced at $549. Boost Mobile, right down the road, is selling the same phone for $449 - over $100 cheaper!! I called thinking that they would price match or negotiate for a good customer (my wife and I have a plan together) but no. Called another store and same thing. Called customer service and even they wouldn't do anything. So now they're going to lose two customers over $100. Oh well, why would I pay 20% more for an identical phone with identical service?? Very disappointed, guess I'm...