Ferguson Home — Local services in Edgewater

Nice showroom. Nice staff.

That said, I was a homeowner purchasing bath fixtures for a mid-grade bathroom remodel. While staff was nice, I left feeling like a small fish in a big pond. I felt like perhaps if I were a contractor that spends with them all the time I would have received better service. Just a feeling.

Post sale communication could have and should have been better. I had two items that were not in stock and needed to be ordered. A kohler bath set was due in 7-10 days. Forty-two days later still not here due to an ordering error on their part. I had to cancel it and managed to get it locally the next day for a few bucks less.

Every time I reached out to my associate to a parts ETA, schedule delivery, and during the ordering process, I was never able to get her on the phone on the first try. All but one try, not on the first day. Email was the same. Some weren't returned at all and all but one took more than a day. Same for a manager I had to leave a VM for. Two days later and still no call back. I'm pretty easy going but this is unacceptable to me.

My plumber tells me that he orders from them all the time at the Glen Burnie location and has no problems. It's not a showroom, just basically a parts counter. This is partially why I think if I were a contractor I would have received better after sale service.

Final word - Nice showroom. Nice staff - when you can get them. Prices are average or slightly better than for the retail customer. Don't expect to speak to someone quickly or even just promptly if you...

Horrible customer service. Sales person, Daine ordered the wrong vanity and Ferguson not accepting responsibility and rectifying. Leading up to placement of the order we discussed one model. Then when he submitted the order in the system, he changed the model- $3600 mistake for which he will not own up to. Shame on me for not noticing - however I was amidst chemo treatment and my eye for detail less than stellar. But if you can’t rely on the showroom consultant that’s supposed to be super knowledgeable, then what’s the point of shopping in a more high end store. Now the wrong model is here and has a defect on the front with the resolution unclear and still in the works.

I should also mention that over the course of working with Daine, he couldn’t be bothered to return phone calls. One time I had to go to the store 4 days after chemo in order to get questions answered on the shower door. Another time I couldn’t get Daine to respond to me, I wasn’t able to physically get to the store and so I called and fortunately the operator sent me to someone from another store who helped call the shower door manufacturer to find out where my estimate was.

Bottom line: Save yourself time, money, and frustration and go to another store for...

We worked with Shannon at Ferguson's Annapolis, MD showroom to pick out fixtures for two bathrooms. We weren't able to find what we wanted at other stores and we found the process a little overwhelming. When we met Shannon, she helped us pull everything together effortlessly. She listened to what we wanted and made the process easy and enjoyable. She went above and beyond, especially in our quest for grab bars that looked like towel bars. She had grab bars in mind, but they didn't have them in the showroom. She asked the distributor to send pics of the bars that he installed in his own bathroom so we could see what they looked like in an actual bathroom. They were the perfect solution! We love all of the fixtures we purchased from Shannon and we would love to work with her for any future projects. She provided excellent customer service and communication throughout the...