This crew goes out of their way! I asked for suggestions on new mods and Mark made suggestions on his preferences. I love my new Aegis Mod. Thanks Mark! I also ordered the wrong coils and Mark and John got me the right ones immediately! When I say immediately, I was shocked when UPS delivered my order the next day. The liquid is outstanding. Sweet tobacco is my flavor. In today’s world, there is so much negativity and people with attitudes, from being locked down and the stress over the virus (understandable) this crew left me with a smile on my face knowing they will resolve this and I didn’t have to backtrack to call back. If I could give 10 stars for customer service I would, so I’ll just say Thank you, from the bottom of my heart for your positive attitudes and your willingness to resolve my issues and for your helpful suggestions. Kindest...
Read moreI placed an order with Gentleman’s Draw, but I didn’t know my previous residence address was on file. My order was delivered and then returned to the store. Mark reached out to me via email to let me know, we got the address straightened out, and he reshipped. This time, our mail delivery person dropped it at the wrong house. I spoke to Mark on the phone, we shared our frustration with ALL of the carriers (USPS, UPS, FedEx, all of them) and we tried again. Third time’s the charm! I got my order and it was perfect. Mark went above and beyond to make this customer happy. I highly recommend Gentleman’s Draw - outstanding...
Read moreBesides having a wide selection of products to meet your needs, the real draw to this store is the staff that is there. Most vape stores can provide decent service to get you in and out and get you some product, but having somebody at the counter that is entirely ready to help without being overbearing is something many places don’t have. Stop in for a nice and casual experience, these guys know...
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