When you deal with Imperial you deal with an elite company with top notch service but with very affordable pricing. We decided to redo our main bathroom but didn't really want to hire a GC so I decided that I could actually do that piece and invest that money back into the actual materials. I was referred to the folks at Imperial and from go everything was just so easy. I submitted an email to them with the products I was looking for and with a hour I had those prices followed with items that were definitely needed to have the bathroom install go flawless, which not being a real GC, plumber or carpenter that helped me tremendously. Once all material was ordered the delivery date was right on the money from what was estimated, and the actual delivery was a breeze. I was told exactly when the delivery was coming, was actually called by the delivery person and he was very helpful to bring the products to wherever I needed them. I then received a follow up call to ensure my products were received and was told at that time to really inspect them because we still had 48 hrs in case there was any damage. Once I installed all the products, I notice that we were missing some installation hardware from one of the manufacturer, I contacted Imperial and the parts were overnighted. I know I'm like everyone else, a little hesitant when you order via the phone and email but I have to say you will be very impressed by the level of service you receive from this group. Anything future I look to conquer I will be calling Imperial first and dealing with others if needed first. Great Job Imperial, keep up the...
Read moreIts been some time, but after an excellent experience with Tim I had to post a review. This review is for a kitchen full gut renovation done back in 2017.
I read a number of amazing reviews of Imperial and met Tim in person. He promised and delivered on a new lovely kitchen. Tim was professional and punctual. From planning, issue resolution to final execution, he always came on time, kept his promise and made things happen. There was no misunderstanding with any issues. Tim’s proposal was crystal clear, every little detail was written on paper and expectations were clear. He was also very helpful with suggestions on materials.
The renovation itself was well coordinated and executed by licensed professionals. Again they were punctual and didn’t miss any deadlines. Coordinating water shut off in a condo isn’t easy when it impacts many other residents so I’m very happy I didn’t have any mishaps on this point. All other aspects of the reno, again were well executed especially the critical tasks on plumbing, gas and electrical. The investment was worth every single penny.
It’s been 2 years since we did our renovation and the wife and I couldn’t be happier. Thank you...
Read moreI hired Tim at Imperial Kitchen & Bath to redesign my master bath and design a new powder room. Tim has, at all times, been professional, efficient and smart. It's clear when working with him personally and when watching him deal with his colleagues in my home and at vendors, that he truly knows the products he recommends and has the experience to answer any questions. My contractor and professionals at two vendors sought me out to comment on Tim's professionalism, product knowledge and design esthetic.
The very few times design issues arose, Tim either handled the person or problem immediately and kept me in the loop.
I never had to repeat myself and was pleasantly surprised throughout the project when Tim suggested a product that was ideal for our space and in our price range. I realize that is his job, however having worked with other designers it was refreshing not to have to repeatedly remind anyone what we like and what we can spend.
Imperial Kitchen & Bath truly is a full service...
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