H-E-B — Local services in Edinburg

I agree with other reviewers, this HEB has good products and friendly, helpful staff. My only hesitation in giving 5 stars revolves around my puppy.

Yes, I'm one of those weird people who bring their dog to the grocery store. I brought my newborn puppy to the store numerous times and placed him in the powered scooter that was graciously provided by HEB (and they do a great job keeping them charged which not all stores in the area do as well as they do).

I gushed over how many people would stop and experience the bundle of joy that is my little black lab, Chiquita. Alas, Chiquita is nearly 5 months old now, and takes up more of the room in the cart than she used to as a wee little pup. But, I always place my own towel down in the bottom of the cart to make sure she is comfy and I am not getting dog hair on the HEB property.

This went on for 4 months and employees and customers would all smile and wave me thru. Recently, one employee stopped me and informed me, "We welcome you to bring your dog into our store, but it needs to be on a leash and not in a cart." I agreed and felt embarrassed at the same time. Being summoned to the principal's office and scolded over my not-so-rule-abiding behaviors is a foreign experience to me. I've always been the teacher's-pet type and adhering to rules and being polite and loving my neighbor has always been my credo. I don't doubt that the employee was probably correctly spouting the HEB policy straight from the HEB Store Manager Handbook. Heck, she might have even been under orders from someone to "have a talk" with me.

But, I did take her scolding to heart, and I was not impressed. On my next 2 visits, I left my puppy in the car, and she squealed bloody murder in the parking lot. I thought she was going to have a heart attack when I arrived back at my parked car cuz she was so excited. Call me an overly caring daddy, but I have issues with leaving my pup at home. The neighbors say she howls and sqeals the whole time I am gone. I don't expect HEB to solve my squealing dog problem, but....it is what it is.

So. Grats on your 4 stars even though I really wanted...

1 star because I don’t have the option of 0 stars. I CAN’T BELIEVE COMING FROM SUPERVISOR OF THAT I NEED TO PLACE MY OWN SHOPPING BAGS IN CART. WELL TO BEGIN THERES NO SIGN POSTED BY H‑E‑B OF SELF PLACING BAGS AFTER PAYING IN 15 ITEMS OR LESS. IM PAYING FOR ITEMS IM NOT GETTING THEM FREE FROM H‑E‑B. CAHIER SO RUDE MIRANDA A. STARTED THROWING MY BAGS IN CART ON TOP OF MY PURSE BREAKING MY SUNGLASSES THAT I PAY GOOD MONEY FOR THEM. THEN THIS WAS THE MOMENT I REQUESTED A SUPERVISOR ALEXIS TOLD ME I NEED TO PLACE MY OWN BAGS IN CART GIVING THE RIGHT OF OPINION TO RUDE CASHIER.

IF THATS THE CASE I NEED A EXTRA DISCOUNT FOR SELF SCANNING ITEMS AND PLACING BAGS IN CART!!!

OF COURSE I WILL CONTACT H‑E‑B MAIN OFFICE and I HAVE PICTURES OF RECEIPT AND MANAGERS NAME!!

( avocados rolling around her scanning area, pumpkin pie out side of plastic container and broken sunglasses Rude cashier and manager lost of creativity) man no words YOU SHOULD BE HAPPY YOU HAVE A...

Lately this HEB hasn't been well stocked to the point of questioning managements ability to run the store. Today I literally went shopping here for 5 Items. Arizona Sweet Tea Gallon, Fritos corn chips Family size, Chile Limon Lays potato chips, Milk and butter. I only came out with last 2 items. When you can only get 3 out of 5 Items you have to raise an eye brow. Problem is, its been happening for months now, I just decided to write this review today. All over the store they are poorly stocked. I've read other reviews saying that this HEB is runned down, sadly I now have to agree. I feel as if customers are not being valued as much as other customers at more upscale HEBs. From awfully poor noisy lop sided carts to no Handles on refrigerator doors. To barely stocked shelves to over ripe fruits and vegetables. HEB is sending a message to their consumer. NOT ALL CONSUMERS ARE VALUED.... So sad... This is my neighbor...