Pizza Hut — Restaurant in Edinburg

None of the doors are handicap accessible. Although there is room for walking aids, it's likely a tight fit. My group of 11 was seated right away at 6:45. It took 15 mins to get our drink order. We waited an hr for the single server to take our food order down (4 delicious medium pizzas: 1 cheese, 1 sausage & 2 pepperoni; 3 kids pizzas; 2 pastas, & 1 order of brownies that took 20 mins). When we arrived, there was a 4 top already seated & clearly agitated awaiting their food. 1 second before we were seated, another 4 top of 3 children & 1 adult were seated. They received their food, ate, & left before we got our order put in. Following us, another table was seated, placed an order & canceled it after a 30 min wait. After them, another party that arrived walked out. My table was not raucous, the kids know how to behave in public, & the ones on their devices use reasonable levels of volume. Other than a game of musical chairs trying to sit by their favorite adults (which there were 6 of), the kids didn't disturb the other patrons. You could see our server was handling the restaurant but was struggling to work the kitchen & lobby (the party of men before us took their tip back, why? It's not the server at fault. It's a managerial issue). The restroom reeked of cat pee for some reason, & there were no fire sprinker heads in it. We received our order at 8:08 & by 8:46, we left. The food is always good, but I'd recommend dining in when there is more...

Placed an order online and provided 15% tip as the pizza hut app suggest. Called in to make sure I ordered delivery a man answered very unprofessional kept talking over me while giving him the directions. Then said this address is out of our area but I can do you the favor and take it to you if you tip a little more. I said I provided tip on the app but tipping you more on cash app is not a problem. He kept dragging on how he was doing me favors and a generous tip just dragging on about the tip. Which I had no problem providing more. I told him please cancel my order I feel like we are concentrating on the tip more than my order. He disconected the call. I called back later and spoke to the manager David. He did nothing but justify his employees order he was just trying to make a hustle and advised there was an area to provide a higher tip. The manager went on to explain how it was against insurance policy to deliver out of there area. Which is completly understandable if they had of said that since the beginning I would have said I do not want you'll to get in trouble for delivering to me out of your area I'll pick it up. If you managers and drivers have a problem with the minimum pizza hut puts in the app then discuss it with your higher up so they can make changes in the minimum amount to tip. With hustlers like this I sure as hell do not feel safe having them deliver my...

Unsanitary/Gross employee! Went for dinner with my little boy tonight, around 7pm. Only other customers were one table with 4 young girls. The only visible employee, a male, was more interested in chatting with the girls than paying attention to us.

After a break in the conversation, he took our order without giving us menus (it isn’t rocket science, cheese pizza and wings, so we ordered. He didn’t write anything down. He promptly went back to chat with the girls until they left.

Soon after, he comes running out of the kitchen, asked me if it was a pepperoni or cheese pizza. I replied cheese, and he said an expletive, and ran back to the kitchen. Less than a minute later, he brings my son a pizza which he had obviously picked the pepperoni off with his hands, rather than make a new one. (See photo). We got up and left, won’t be going back.

If you order from here, I urge you to pay the restaurant a visit. Take a peek into the kitchen: It is dirty, and the restroom isn’t worthy of a rural truck stop. Do yourself a favor and order from somewhere else. Maybe a different Hut or even the local pizzerias. Even dominos. Don’t get sick with the junk and horrible food practices...