Dustin Michael Sekula Memorial Library — Attraction in Edinburg

I recently had an incredibly negative experience at the Dustin Michael Sekula Memorial Library that I feel compelled to share. The library's staff, particularly an employee named Abby, demonstrated an appalling lack of professionalism and respect towards me and my child. To make matters worse, the manager, Viviana, appeared to condone such behavior. Upon entering the library and seeking assistance, I approached Abby with a genuine need for help. Instead of providing the expected courteous and helpful response, she decided to talk disparagingly about me and my child behind our backs. It was deeply hurtful to overhear her rude comments and witness her lack of empathy. Libraries are supposed to be welcoming spaces, but Abby's behavior made us feel anything but welcome. What's even more disheartening is that the manager, Viviana, appeared to be aware of Abby's unprofessional conduct and did nothing to address the situation. As a customer, I expect library staff to treat visitors with respect and professionalism. However, Viviana's failure to address Abby's behavior reflects poorly on the library's management and raises concerns about the overall work culture. In addition to the disrespectful treatment we received, the library's facilities left much to be desired. The cleanliness was subpar, with shelves in disarray and limited seating options available. It was disorganized and chaotic, making it difficult to locate the materials we needed. It is unfortunate that a place dedicated to knowledge and learning would fall so short in maintaining a conducive environment for its patrons. As a parent, I believe it is essential to foster a love for reading and learning in my child. However, my experience at Dustin Michael Sekula Memorial Library has left a sour taste in my mouth. It is disheartening to encounter such unprofessional and disrespectful behavior from library staff, especially when seeking assistance. I sincerely hope that the library's management takes immediate steps to rectify these issues. Customer service should be a top priority, and ensuring a respectful and welcoming environment for all visitors should be non-negotiable. I trust that the library's administration will address this matter seriously and take appropriate action to prevent such incidents from recurring in the future. Regrettably, I cannot recommend Dustin Michael Sekula Memorial Library based on my deeply disappointing experience. As a community resource, libraries should strive to create an inclusive and respectful atmosphere, and unfortunately, this particular library fell far short of those...

Way too strict for what you get out of it. They won't even let you re-checkout a book if you didn't finish reading it in time. The first time I tried to, the guy at the counter did re-checkout the book for me, but let me off with a very strict warning saying that they'll never do it again. How incompetent a library is this that they won't even allow the most basic of library functions? Also, the computer rules are absolutely rubbish, and restrict you from doing even the most basic things. (No downloading files of any kind, and the permanent filter that you can't turn off treats you like a child. Basically 80% of YouTube is blocked, and good luck getting into websites that have games even remotely featured on them.) I can understand these types of filters in the kids area, but in the adults section too? Unnecessary, and makes the computers useless for only the most basic of homework assignments. Also, color printouts are not 25¢ each like everywhere else that's normal and fair. Here, they're a whole dollar per page. So, after you finish emptying out your wallet just to print out a homework assignment with color, maybe you'd wanna look at the book selection, which, I will admit, is good considering the small size of the building, but you're better off taking the small trip to the McAllen library for a better selection and more guarantee you'll find what you're looking for. In conclusion, if you're a teen or older, and not just working on an essay you can print out in black and white, or coming to use the wifi, then don't bother coming here. You'll just leave dissatisfied that Edinburg doesn't have a better...

I visit this library regularly because it’s close to my home. For a smaller library, it’s surprisingly well-equipped—it has just about everything you need: public computers, quiet rooms, a children's section, a meeting room, a snack area with an eating section, public restrooms, and a printer that supports both black-and-white and color printing. While the book selection isn't huge, it’s adequate, and they also offer movies, magazines, and more. I’ve interacted with three staff members so far, and all of them have been friendly and informative. The only real downside is the noise level, and unfortunately, it often comes from the staff rather than patrons. In particular, the three women at the front desk tend to be quite loud—laughing and chatting to the point where it’s distracting, especially when I’m not wearing earbuds. Even in the main book area, some staff members working on projects can be noisy, which makes it hard for people trying to study. It would be better if those activities were moved to one of the larger rooms to maintain the quiet atmosphere expected...