Ann Taylor Factory Store — Local services in Edinburgh

Thank you to manager Nataline W.! Had the best experience shopping with my 2 CRAZY kids. She was incredibly helpful and attentive and I didn’t feel rushed or like my busy/fussy kids weren’t welcome.

I needed some new dresses and Nataline was eager to show me all around and where to find the best sales. She went above and beyond and made me feel at ease - if you know what it’s like to try on clothes with 2 toddlers you know how stressful this is. She was fetching different sizes for me and even pulled a skirt off the mannequin since the store was short on stock on one I liked. When I wasn’t able to find exactly what I needed she helped me place a free shipping order to my house.

She was hilarious and easy to work with and made the whole...

This place is awesome for investment buys. What are investment buys? Pieces that go with everything, are made to last, and are a little more expensive than normal but you can wear all year round. I've gotten some of my most complimented items here, and the staff are always super friendly, well dressed, and know what they're talking about. I never feel rushed to buy anything, and the store itself just has a really classy vibe to it where everything is nice and bright.

I always love popping in just to see...

The two sales associates working on Wednesday, July 11 at 6:30p were unfriendly and I was so shocked that neither one attempted to greet me and my husband when we walked in and we were the only customers in the store at the time. This is normally not the standard of customer service that I am accustom to receiving from ANY Ann Taylor store. Neither one asked if they could help me and I had to find one of them to ring up the item I decided to purchase. I hope management takes note of this...