Bath & Body Works — Local services in Edinburgh

I’m only giving 2 stars because of the kind employee who checked me out. My husband and I were walking around at the outlets and saw the signs (yes multiple) in the window for $10.95 candles. We went in and shopped around, grabbed candles as well as quite a few other things. When we checked out we were chatting and just swiped our card. When we walked out of the store we both mentioned that the bill seemed high. When we checked, we had been charged full price for the candles. We went back in to discuss and the manager (Riley) refused to even come speak to us. She had another employee continuously relay the messages to us. Stating they “forgot to take the sign down & we should’ve known the sale was over.” The employee at the counter said we were the THIRD person this had happened to same day. Meaning the manager knew the sign was up but was too lazy to get off her a** and take it down, yet also wouldn’t honor the price she’s advertising. We simply returned the candles & got a refund. This review is a reflection of Riley - not the whole store. Riley is completely unprofessional & very clearly lazy and incapable of doing the job she...

Absolutely worst customer service you could ask for. Remember to check your bags before you leave if you ever come here because the manager Riley likes to save your soaps and whatever you buy for herself. We live and hour away and had to drive all the way back to get our missing items. When we called the “manager” Riley assured us that we are delusional and that she put all of our items in the bag because she “remembers.” She has no solutions for us other than to call the customer support line. She was so rude, not apologetic or anything. These are scammers and I would NOT recommended going. We received the worst service by the other ladies working and Riley NEVER came out to fix the situation and just told the other girls to “handle the situation.” Just very rude customer service and not even an apology or sorrow was shown after all we had to do. Rude 40 year old women working at a retail store, i mean what else can...

The body soap was on sale for under $5. There was a huge section in the middle of the store in buckets and everything was in that price area. I grabbed 2 soaps for that price. At the counter they rung up as $8. I told them where I got the sign and it was where the sale was. They were hostile and nasty that they had to go check the sign and verify it was on sale. When they came back, they said someone put the soap in the wrong area and it was not on sale. Zero integrity and nasty attitudes. The girl had short brown hair and was a pregnant 30ish year old white female. I did not see her name. No apology was made for them lying and being...