Maserati Central New Jersey — Local services in Edison

Had a wonderful experience at this dealer in acquiring the Porsche 911 Cabriolet I used to dream of as a younger kid! I'd absolutely do business with them again whether you are buying new or pre-owned. From scheduling to come see the car, the initial inspection, placing of deposit, coordinating my trade-in, to sealing the deal to drive home, everything was an extremely smooth process. Our salesman, Matthew, and his manager Pat were wonderful to work worth & restored my faith in what buying a pre-owned German sports car should look like. This dealership is one of the most honest I've been to. They are very enthusiast-friendly, and you can tell they genuinely love what they do & helping people find their next car! Whether you're looking for a new Maserati, a pre-owned family vehicle, or an exotic, buy with confidence.

Matthew was a very wonderful salesman to work with, and understood exactly what I was looking for when showing me the car. The test drive was great; he was very patient & understanding throughout the whole process and I never felt rushed or pressured to make a decision despite me taking a few hours to inspect everything! It was refreshing to work with someone around my age who gets it & is also passionate about these cars. I'd endorse him with 100% confidence if you are shopping for a car at this dealer. His manager, Patrick, was very wonderful as well & clearly experienced in the industry. You can rest assured with him, Matthew, & Ferrari Maserati of Central NJ as long as you come to do honest business, you will receive the same back! When I asked about a common issue on this gen of 911, he understood my concern exactly and personally assured me it had been done by showing the service invoice. During the process of my trade-in, he communicated things very gracefully.

Also, as a younger guy shopping for these types of cars, I have unfortunately dealt with shops not taking me seriously or assuming I can't pay. From the minute I walked in the door with my mom, these guys treated me as a serious customer & young professional with respect! I fully understand how letting a guy my age test drive something like this can be nerve-wracking even if it isn't my first Porsche, but Matthew trusted me to test drive the car as I saw fit & never made me feel like he was giving me less autonomy than if I was 50!

If you guys are reading, thank you so much. It may be a while, perhaps not until I'm much older, but if/when I'm in a position to buy my first Ferrari whether pre-owned or new I...

Brought this car 3 weeks ago to fix a problem in the center console, shaking in the car and the AC ,which was is common problem in Maserati, they said they fixed it, and they will replace the center console, after a week am still having the same problems with the AC and the car shakes badly! Called the service department, they never pick up the phone, left a few messages, they never call back!! Worst customer service ever for a car that doesn't deserve your money! I called the 800 number and after 30 minutes, they finally put on the phone with the service department, talked to Brandon, explained to him that am still having the same problem with the AC and the shaking! and he said bring it back, i will replace the center console (he supposed to call me a week before and of course never did), and is gonna take almost 2 to 3 hours to replace and for the AC he will recheck again and the shaking problem! so i said am gonna need a loaner, he said no WE DON'T OFFER LOANER! so i was WOW really!! so i said do you guys offer at least someone to drop me somewhere and bring me back, he says where you wanna go i said somewhere near them almost 20 min away, he said no TOO FAR! so i told him what should i do, he said bring someone to drop you off and bring you back! i said i don't have time for this and i can't wait for 4 or 6 hours to finish what you supposed to finish the first time, he said that's the only way and i can finish the center console the AC in 1 hour!!!!!! so right now he told me 2 to 3 hours for the console, when i asked about the loaner it was down to 1 hour with the AC, i don't know if they gonna do it correctly or not!! right am even having more problems with the car ! and now i have to put more miles on it to bring it back to them and they don't care! Seriously poor service center, Maserati doesn't deserve your money! Go for something else with better customer service, better service departments, i feel like am getting an AS IS vehicle. DON'T WASTE YOUR MONEY! DON'T WASTE YOUR TIME!

**updated: Below is the reply of the general manager of this place...he asked me to send him my contact information which i did already! HE NEVER REPLIED BACK! he is just replying on the review just to show that this place care his own customers! I REGRET...

Very disappointing service experience. My Ghibli was with Maserati of Central NJ for a service appointment for 2 days. I picked up the car one evening after hours and found the low pressure light on for 1 tire (see picture). I had to go to a nearby station to fill up the tire just to get home. The next morning the tire was flat and subsequently I found a screw in the tire. I reported this issue to Shane in Service and asked for the tire to be fixed and returned to the condition the car was dropped off at the dealer (the tires are 3 months old). Shane proceeded to tell me that the tire damage must have occurred on my way home....this conclusion being made despite the picture I texted him showing the issue when I picked up the car (date and time in the text). He stated he already talked to his manager and it was the dealerships position not to fix the issue. After expressing my disappointment, they did call back later the next day to offer to replace the tire. This was too late as I needed my car and already had gone elsewhere to replace the tire. In the end, blaming the customer for something that clearly happened when the vehicle was in the dealerships hands was very disappointing and being told it was "my fault" was another slap in the face. It was never about the money...it was about accountability and respect, neither of which I was afforded. Due to this experience, I've taken my car elsewhere to finish the other work they recommended ($2k worth) and will no longer use them for service. In addition, I will be shopping for my next vehicle at different dealership that respects its customers. A penny-wise and pound foolish decision by Maserati...