Vepo Day Spa — Local services in Edison

Horrible service ! I do not recommend , I went with my girlfriend and we got a Groupon as a gift and at first when we made the appointment I had told them it was a two hour service facial and a body message when we arrived they had told us we either had to reschedule or only get one part of the service and come back for the other half when i specifically said it was for both and the lady at the desk tried to tell me what I had said on the phone call saying she knew I never said it was for both knowing damn well she wasn’t the one on the phone with me and I had said to her “were you the one on the phone with me how would you know what I said “ , they were just rude so we rescheduled then came the next day and we get our service done , as the massage happens I seem to get a little uncomfortable because they had pulled my underwear down to where you can see my butt , as she massages my legs I had told her to be soft with my left leg because I had about a 3-4 week fresh tattoo it’s mostly healed but not completely and she continued to be rough putting pressure on to my leg ignoring what I had said , and then after the massage she had did the facial and during it she had dropped the lamp on my face as I’m trying to relax but me still being nice I said it was okay I just wanted to get it over with. After the service was complete I had only had a 20 dollar bill and no other cash neither did my girlfriend I had Tried to be nice enough to at least give them 10 each even tho the service was so unprofessional and rude and she looked at the 20 as if it wasn’t enough and pointed at their tip amount and again I had told her I didn’t have enough and preceded to tell me to use my card being so not considerate and demanding , a tip is if someone wants to give you one depending on your service and experience not to demand one especially demanding a certain amount . Overall for my first spa experience this was just not what I expected . And from what I’ve seen in these comments the way they respond to their costumers just shows how rude and unprofessional they are .

You realize that’s what you say to every other complain about the tipping , it’s not about the tip it’s it’s the fact that you feel obligated to a tip , and the fact that you can’t even apologize for your workers dropping a lamp on my face , my experience wasn’t worth tips but I still gave what I could if it was an excuse not to tip I would’ve just walked out ! and you can’t say that y’all didn’t touch my tattoo roughly because you weren’t my masseuse , the fact that the own owner can’t just apologize to there customers and continues to make excuses for the fact that their spa is horrible is outrageous to me yall really need to get things together feel bad for whoever goes there , y’all should take your customers replies as a way to improve your shop not turn it back around on them and be disrespectful and unprofessional.seems like y’all are just trynna cover the fact that your unlawfully demanding tips from your customers when it says on the paper that it a “complimentary” doesn’t feel that way...

Guys, please listen to all the negative reviews. Nobody is lying. I went here today with the group on for a facial, and a massage one hour each. Firstly, I went in there and right away, they charged me $5 for what they call tax. Then once I got on the massage table within 5 minutes, she told me for hot stones. I had to pay an additional $20 at that point. I had to say yes, so I did once the massage was over, I started my facial But before she started the facial, she told me she was gonna look at my skin. Once she looked at my skin, She said that the signature facial that comes with the Groupon would not work for me and that it wasn't good for me. She then told me that I have to take another special facial and she charged me $80 for that. At that point I just wanted to leave as well as the other negative reviews, so I said just do the extra $80 facial and let's get it over with at that point. I was already a $100 in after everything was over, I saw a sign posted on the door of the massage room that said their policy was ten dollars minimum tip per hour, which I think is absurd to write as a business. I even took a picture of that sign. When I got to the counter to pay the first thing the lady at the front did was pull out an envelope and threw it at me and said "do you want to leave a tip for Anna?" She repeated it 3 times while the other person was prepping to charge me the $100. Honestly guys this place is a scam. There are so many other places that don't force you to buy upgrades as well as give hot stones included in the massage. Honestly if a business has to "make a policy" and put a sign up saying that $10 per hour is a mandatory minimum for a tip, it shows you what type of scam they are running. It also shows you how unprofessional they are. Trust everyone who wrote a negative review. I own a business, a reputable one, and trust me this is not how you run 1. Their focus is MONEY and they could care less about their customers. Also, as a business owner if someone left a negative review I would never respond the way they did. Come on vepo. Learn how to be classy. No one is lying in their reviews. If you are reading this review listen to the owners response and go somewhere else. Every other massage place in edison and metuchen are far better than this place. SAVE YOUR MONEY AND GO SOMEWHERE WHERE THEY VALUE CUSTOMERS AND THEY DONT CHEAT YOU. I have never seen such scum of people I'm my life like the people at Vepo. VEPO don't bother responding to this because even before you say it, I will.. "I will go somewhere else!" Oh to add, the only thing they keep repeating is the amount they want to charge extra. That they have down to a...

My friend was so kind to buy a Groupon voucher and gift me a massage and facial for my birthday, during my pregnancy. I called to ask what the difference would be since a prenatal massage would cost more and was not what was originally paid for. Instead of clear answers, I was met with nastiness and hung up on several times. The receptionist is disgusting and shouldn’t have a job in customer service. I was repeatedly told it would cost more, in which money is NEVER the issue nor the question. It was never an issue of not wanting to pay more. I simply wanted to know how much of a difference to get the proper massage at 8 months pregnant and the facial that was paid for. I’m a spa treatment veteran and enthusiast, and well versed in the culture, and NEVER have I have received treatment like this!! Highly offensive and disrespectful treatment. If you’re a minority, specifically BLACK, don’t waste your money nor time with this business. I was treated disgustingly and I’m sure they would not treat non-minorities as such.

UPDATE 3/28/25

Even after hearing the disgusting treatment by your staff, there is no reprimanding for hearing I was hung up on several times. That would’ve been the answer to my question is that I would have to pay full price for my prenatal massage. I was told the “owner” was not there so you can’t speak on treatment you’re unaware of. Yes I called back several time because how dare you hang up on someone several times. My friend has been to your spa and received the same nasty treatment. So I stand by my original message to not give this business any of your money if you’re a minority. There’s definitely a different treatment depending on the color of your skin. There are way too many reputable spas to accept...