Audio Midwest — Local services in Edmond

THIS IS THE ONE CURRENTLY I RECOMMEND. Here’s why for me. So I’m an audiophile at heart have been for years. I want my music to sound the way it was intended to be heard. I’m over all the SPL stuff outgrew that in my 30s. Now I am after SQ. I want to hear the music and be fooled by the sound not coming from the speakers. I’ve been to every shop in the city(almost). Some of my gear I usually bring with me for install such as high quality SQ amps etc. An SQ SUBWOOFER maybe. I’ll tell you this most places do not like when you do this. They want you to buy their brands they carry even if you already know you don’t want it or it won’t fit the bill of what you want to achieve. This shop was the first I have been to that was happy to allow me to bring in my amps, DSP, and sub for my install. I mean when you get into the high end you should not have to rebuy it with every vehicle. And Mr. Robert and Mr. Alec didn’t even bat an eye when I told them I had my own stuff. This automatically made me like them lol. They understood what I was looking to accomplish in my vehicle. They never once tried to sell me something I didn’t need or want. So I decided to buy my speakers from them and some other cables and harnesses that I needed for my amplifier. We discussed what I wanted on my installation and Mr. Robert demoed me his own car and I got excited. I paid them to sound deaden my doors, and for the first time ever on an install I can tell by how heavy my doors are they did it damn right. Most other places from experience charge you for the deadener and put one or two sheets in and that’s it. That’s not how it should be. These guys are thorough with the install. Shops that sell DSP’s but do not know the first thing about tuning them really chap my a$@. You don’t know until you spend the money and give them a chance tho. That’s not what happened here. Mr. Robert knows what he is doing. You will think there is a concert playing on your hood while you are in your car after getting the tune done here. There is way more to tuning than one might think. I know this review is long winded, but it is well deserved. Keep in mind the more intricate the install is and to have it sounding like a concert is on your hood know the installation cost will be a little higher than just adding a subwoofer and amp to the vehicle. Gotta pay to play and BUY ONCE CRY ONCE. This is the place to have your DSP put in trust me. You will be pissed after spending a $1000 on a DSP at other places and you get in and it sounds worse than the factory system you just replaced. I learned from experience. Just stop in and talk to these guys before you pull the trigger. Btw- my build is completely stealth nothing visible not even the subwoofer!

Audio Midwest is...

The first vehicle we brought was handled fairly well. We brought in our own stereo and some parts and they were able to install no problem, though there was some rather large gaps in the space between the stereo and the AC control panel and the inside of the car was not cleaned or dusted after the work was done. That is somewhat tolerable.

What is not tolerable is when we brought my wife's car there the next week. After installing the radio, we picked it up and they had forgotten to plug back in the AC controls, leaving my wife and two infant children in a car without heat during the winter until they could fit us in to fix it.

Before bringing it back, I was making sure the stereo install went well by testing the radio. When I pressed a button on the radio, it fell into the dash. They did not anchor it in. You can see it in the photo.

I called and they said they would fix that as well...which they did without charging, but took almost two hours as I sat and waited. They left the car dirty on the inside, they did not dust or clean the dashboards after the install, and just threw all the extra parts into the floorboard. Disorganized, scattered, careless.

After bringing the car back to my wife, she noticed that the head unit was poorly designed and non-dimmable light was flooding out of the bluetooth connection notifier making it very distracting while driving at night. Obviously a design flaw by Kenwood. But, she called and asked if we could bring the radio back and return it and have them install another stereo.

They were very rude to my wife, saying she had buyers remorse, and they were not going to work with her on exchanging the stereo out and then seemed put out as though we were inconveniencing them when we asked to have another one installed. After that level of poor customer service, rude and impatient language towards my wife, and a general lack of punctuality, organization, and cleanliness, we will NOT be bringing or recommending any of our family members or friends to come bring their vehicle to this shop.

If they delete this review, I'll just repost it. Unless the owner or manager calls me to clear this up, this...

Would not recommend this business. TERRIBLE customer service, over priced products, and poor quality installations. My husband and I had two of our cars installed with radios by them. My husband took our van there to install a radio we bought from another store. The experience was fine, so we decided to purchase a radio from them and have it installed in my car the same day. The man at the desk recommended the most expensive radio they had ($400). I said that was over budget. He did not help me select another radio. My husband ended up selecting one of their least expensive radios ($160). After picking up my car from the parking lot, my A/C and heat was disconnected and they did not anchor the new radio at all (see picture). My husband took the car back to be fixed. They kept him waiting an hour and a half. After the repairs, I became unhappy with the radio we selected because of a design flaw. I called the shop to ask if I could return the radio and have a different one installed. They were going to charge me a re-stocking fee of 25% and charge me again for installation. I politely asked if they could work with me on the price since I was unhappy with the radio and I just had two vehicles done there. The gentleman on the phone said, "So, what you're telling me is you have buyers remorse and because you just don't like the radio you want my guys to do work for free." We will not do business with them again. ...