SUPERCUTS — Local services in Edmond

When I moved to Edmond a couple of years ago, I decided to use the SuperCuts on 2nd Street to get my eyebrows waxed. The ladies and gentlemen that have done my eyebrows in the past have always done an excellent job.

This evening on August 2, 2023, I decided to swing into the SuperCuts because I was really needing my eyebrows waxed again. It had been a while and they were starting to appear like fuzzy caterpillars.

I noticed the hours had changed to where the store closes at 6:00PM now. I figured that was due to short-staffing. I walked in about 5:45PM and saw a woman with short blonde hair, brown highlights, and a pink top finishing up on a child’s haircut. There was a family in front of me, and I was honestly not sure if they had already gotten their hair cut. The mother of the children (I am assuming she was their mother) was gathering her purse and I assumed the stylist was finishing up on the last child.

I sat down in the lobby and a couple of minutes later, a man and a child walk in. The stylist asked “Are you all wanting hair cuts?”

I raised my hand and said, “I am just needing my eyebrows waxed.”

The lady smiles and says “Yeah, sorry. Our wax machine is off…” I think the mother of the children looked at the stylist a little crazy as well, because the stylist shrugged and said “I mean, it’s been off all day!”

I am not sure if the stylist is the manager. I am not sure if she was filling in for someone else who may have called out. I am not sure if she had the worst day possible and just wanted to go home. I get it. Having last minute people can really irk. However, I had a hard time believing that the wax machine had been off “all day” on Waxing Wednesdays. I am sure the stylist simply wanted to get rid of customers.

I am not an unreasonable person. If the stylist had stated, “I am sorry, but I have just turned our wax machine off for the evening. Is there a time I could schedule you? Or are you willing to come another evening?” I would have obliged. The way the stylist said it. The awkward tone in her voice to surpass the lie did not go over well. The smirk. The lack of communication/customer service to reach out and extend invitation to come back at a later date.

I was willing to tip the stylist twice as much for staying late, because being a stylist is hard and an under-appreciated career for many.

I merely said, “Okay” and walked out of the lobby. There was no need to question further when we can take...

Came in for a haircut with my aunt. Bonnie was the stylist who did her hair. She has a brain injury and has trouble communicating at times so I just nicely explained to her that she would like it where it feathers back out of her face but to not make it short. This lady completely ignored our requests and did the complete opposite. I could tell my aunt was getting upset so I went over to tell her that was not what she asked for. She was shaving her sides. Not sure why she was using this for a simple hair cut. She told me she had thick hair and it will grow back. Most of her hair was on the ground and the cut was very sloppy. I tried to nicely explain why we were unhappy with the cut and she turned very defensive, rude, and unprofessional.The way she handled the situation displayed poor character. Unfortunately, she had to walk out looking like a dyke. I still paid in full even while she continued to talk down on me and make me feel less than because I told her I didn’t like the way it came out. Now I see why people are afraid to speak up.

Update: Spoke with manager and they did nothing to make it right. She had to wait 2 months for her hair to grow back to gain back some confidence because it was...

We don’t expect much with it being a Supercuts and all. But I thought for sure they could handle a simple boys haircut. We have given them multiple chances by the same hairdressers and they just can’t seem to get it. We will show a picture and short lady up front with blonde hair always argues saying well you’re not gonna do much without a bunch of products. Like ma’am it’s a basic haircut. Shorten the side and shape the top a little and not much length. I do this at Home. Instead - we leave with left side of head on forehead a whole inch shorter than the right side.

Okay. I’m done. I’m just highly disappointed. This woman seems to have some sort of leadership or acts like it. But also has a poor attitude. We are just done. Won’t go back. Paid $48 for 2 boys haircuts today that were...