Tikka Craze — Restaurant in Edmond

I don't really bother writing bad experiences but this one was an exception because the owner tried to cover themselves by LYING. If i could give it a zero i would. Photos are attached as evidence.

I was in Oklahoma with work. Coming from a Pakistani background, I was looking for a place who do traditional "halwa poori". After googling, tikka craze seemed to be the best shout...reviews were okay and photos looked good. The women pictured in the photo looked friendly with that big smile on her face. Anyways, the branch on 301 S Bryant Ave, Edmond was 25 minutes from my hotel.

Once I arrived at the venue I was greeted by an empty place and a not-so-friendly attendant. I explained I would like a halwa poori portion without the halwa (so basically a poori with chick peas). She begrudgingly took the order, I paid by card and told me it would be a 25 minute wait. She charged me full for the halwa poori portion even though i didnt want halwa. Also only bottled diet coke was available as they had run out of stock of normal coke bottles and their dispensing machine wasn't working (bear in mind this is only 2 hours after opening time).  Afterwards, I decided to order an additional paratha and this time I paid by cash. I told her to keep the change which was a few cents as I had no use for them once I go back to the UK. Anyways she rudely chucked the change into a small glass tip jar which was next to the till....At least be grateful for the extra business! The attendant looked moody and like she didn't want to be there.

20 minutes later, my food arrived...2 large poori and chick peas. The chick peas looked like cat vomit and the 2 poori were over inflated. My paratha hadn't arrive at this point.

Anyways so I started eating my food. I finished the first poori, and midway eating the second poori (which was quite hard, flaky and breaking easily), I notice a small black thing. At first I though it was perhaps one of the raw ingredients from the chick peas. But on further inspection, it was a FRIED COCKROACH. Yes a COCKROACH!!! I immediately told the attendant and she gave a big frown after she had seen it. She took it to the back and I heard chatter (probably discussing how they would swing it). After 5 minutes, she came back and came up with the most absurd excuse ever. Wait for it..... She claimed that the thing on the poori was not a cockroach but a cumin seed. Pause WHAT!? I could tell she didn't believe it herself but was trying to sell that excuse. At this point I was mad. If they had simply accepted the situation for what it was then it would have been fine. But to lie about something so blatant was appalling. Obviously they don't believe in the customer is always right. Anyways the attendant started playing with the till. I knew what was happening but she wasn't telling me and continued to press a few buttons. Once the till opened, she removed some money to give me...I guess as a refund.  I told her to keep the money and left. The paratha was left sitting there. In hindsight i should have taken the money but thought they could do with the business and felt a bit of pity for them. But then after realising they lied about the cockroach and tried making me out as a liar I thought I had to make others aware. 25 minute wasted journey.

I've attached photos for you to decide on the cat vomit and the "cumin seed" . I would avoid this place but if you want value for money then you may also get a fried vermin...

I'm going to start out by saying the food is delicious and I definitely going to give them another shot. I just wont ever order delivery ever again. I placed my order at around 5:30 and didnt recieve my order until after 7. The driver was incredibly polite, professional, and apologetic.

I ordered the salted butter chicken, mango lassie, phirni, and mithai. I never got my mithai but got double phirni instead. The salted chicken was spicier than I expected since there is specifically an option for spicy butter chicken on the menu. That being said it was so good. The rice that comes with the entree was also really good. I'd like to try the lassie when it's cold but because my order was late, it was at room temp. The phirni was so delicious but I found a cardamom seed in the pudding. One one hand, it means they're making it in house and using real ingredients. Theres something really delicious about cardamom that' not utilized in many desserts but beautiful.

Based off my entire order and experience, it seems like the place is just really overwhelmed today. The food is so good though, I'm willing to give them another shot.

Update in response to the owner: I'm not changing my review. I ordered through Grubhub. I'm aware that the delivery driver is separate from your restaurant and that some of the problems with my experience are through the delivery service. My review is based mostly on my order and the fact that the driver left your restaurant at around 6:30. This means it took you an hour to recieve and cook my food on a Thursday night. As I said, I feel like everyone, including your kitchen, was rather overwhelmed.

My two star review is because there was a physical contaminate in my food, and my order was incorrect. I was willing to come in again and was in fact looking forward to it so I could update my review. What I recieved was good but innacurate. My review has a positive tone to it, but that does not mean it was a positive experience for me. You telling me to change my review makes me not want to give your restaurant a...

I have been coming here for six years and I’m absolutely appalled and disgusted at not only the food that I received but also the Service. I walked in the store shortly after 8 PM, which felt very cold and almost like the business was closing. I proceeded to wait a long time to order because the man at the register did not know what he was doing. I watched him watch me notice how disgusted I was as he was scraping the very bottoms of dry leftover buffet food that had been out for who knows how long. He then proceeded to fill all my containers up halfway because he didn’t have the food for the order. He did not honor the five star Reward program and said the machine was broken which I had a free box meal that I could get and was wanting. He tried to put it on the Oklahoma City location, saying maybe I could try it there when the rewards program with five star Cleary states it’s the admin location only. I then asked him can you just give me a free box meal then and he reluctantly said yes. I just got home and saw my food which looks absolutely left over. Dry stale and disgusting. Let alone the fact that it’s filled halfway up.

I will be calling about this tomorrow. In six years, never have I been so disgusted by this place. And I’ve been loyal since they knew me as a regular. Idk who is working here now but It’s not the same people, nor with the same standards and quality of food assurance.

Oh, and by the way, when I walked out at 8:23 PM, he shut off the open sign and locked the door. The store hours are until 9 PM so if that needs to be changed, then you...