El Cajon Jewelry — Local services in El Cajon

Bought a “brand new” 21k figaro chain here 1 day ago and after examining when I got home I noticed there is chipping gold flaking off or repair mark that was done to it, also some bubbles in the links. i did not notice when in the store purchasing it. I assumed the gold was brand new free from damage or defects. If it’s chipping off and not a repair mark, then the gold might not be real, I need to go get it tested to confirm. $1570 paid for 11.2 G 21k I hope its OK.

UPDATE: I came to the store today at 11 AM 9/24/25 because you said come anytime, so i came when the store opened and brought the Figaro chain with me, You were not able to provide a exchange or refund or offer any resolution but instead you gaslighted me telling me it’s OK and the jewelry is new and has no problems and that all chains have these solder marks on it, I left the store un-happy wasting my time and gas. Why tell me to come and make it right if...

I had an amazing experience at El Cajon Jewelry and their customer service is truly exceptional. The staff was incredibly patient, taking the time to understand exactly what I was looking for and answering all my questions with care. They went above and beyond to make sure I was completely satisfied with my purchase. If you're looking for a jewelry store that genuinely cares about its customers, this is the place to go. Highly recommend!...

THIS PLACE SCAMS PEOPLE JUST DONT GO HERE BECAUSE YOU WILL DEFINITELY PAY MORE THAN YOU NEED TO PAY PLEASE BE AWARE AND FIND ANOTHER PLACE! Place is unprofessional and they don’t have a good customer service on top of that they have no respect and don’t know how to do their job. Please be aware. They threw my gold that I had bought from them because I came in the third time after my stone fell off and he got triggered and threw my...