Little Caesars Pizza — Restaurant in El Cajon

Today, I visited Little Caesars to purchase cheese bread for my children, as they didn’t take lunch bags to school and really enjoy your rectangular cheese bread. I called ahead before opening time (10:00 AM) to place an order for two cheese breads and one Crazy Bread. During the call, I had to repeat several times that I wanted the rectangular cheese bread. The employee eventually acknowledged she understood, confirming that she was referring to the same one.

However, when I arrived around 10 minutes later, I was surprised to find that the wrong type of cheese bread had been prepared. Despite this, I decided to accept and pay for the incorrect order to avoid causing further stress, as I sensed the employee may have been having a difficult morning.

Since my children aren’t big fans of this version, I politely tried to ask if some pretzel salt could be added on top to help them enjoy it more. I called out “excuse me” several times, probably five or six, but was ignored. When I finally got her attention and explained, she said she’d check. A manager later came over and told me I would be charged $1.07 for the salt.

My issue isn’t about the cost, but the experience. I feel disappointed by how I was treated—my order was misunderstood despite clear communication, my attempts to speak were ignored, and then I was charged extra to fix a problem that wasn’t mine to begin with. I believe every customer deserves respectful service, regardless of how someone’s day is going. I hope this feedback is taken constructively and helps improve customer experience...

If I could leave 0 stars I would. The first time my boyfriend and I called in an order for pick-up, simple enough right? Nope, we get there 20 minutes only to find out our simple order isn't ready, they have no idea what he's talking about. So we spend 20+ minutes waiting in the parking lot. We agreed not to eat here again.

We made the mistake of ordering delivery this time. I ordered the $10 deal which after their added fees is more like $15, no big deal, I get delivery fees, but it's a pizza, bread sticks and choice of a 2 liter. My driver was late, and only gave me my food, I stopped him inquiring about my drink and he explains after they made him wait 15 minutes he only received what he gave me and told me to call the store. I call and the woman I talked to was extremely unprofessional saying it wasn't her problem and blaming the driver instead of biting the bullet and just taking responsibility for her mistake, and says I can get a refund for the drink through the delivery service or get my drink ANOTHER day. We drove to the location and realized THIS LOCATION is why we don't eat Little Caesars anymore. I go in and talk to a younger guy saying I wanted the drink I paid for, a woman comes up from the back asking if there's an issue and I said no. I want my soda I paid for, you didn't give it to the driver so I had to come and get it myself. She dismissed what I said with a flick of her wrist and told me to just get it. Horrible customer service and the pizza? Should have gone to...

I cannot drive, and my entire house is sick. So tonight i ordered delivery from little caesars. I didn't care which store sent it, pizza is pizza but then i was missing a pepperoni pizza when it arrived.

The driver told me its the stores fault because they didn't give her all the pizzas and i am inclined to believe her because she was texting me prior saying she had to wait a bit to get them. Driver told me she cannot go back for the pizza, but the store should be able to refund or order a new driver.

I call the store, whoever picked up sounded busy and inconvenienced that he had to talk to me. He then passes me off to someone else to deal with me, and when i now explain the problem again to her she tells me to call up the delivery service or come get the pizza i payed money for them to deliver. Basically taking no ownership over the problem whatsoever. Completely unprofessional. Never even apologized.

I had to ask one of my family for a ride to go get the pizza i paid for and they never even apologized. The pizza isn't even that good.

Don't waste your time ordering anything from this store. They are unprofessional, don't care about the customers and it shows in both their service and the quality of the food. Goto 750 Fletcher Pkwy instead. They actually do a good job...