Ezkenda — Local services in El Paso

I went thair looking for a prom dresses. It was a little late 10 min before closing. Thair whear 2 woman thair. I I believe was a manager and an employee. I walked in with my brother and I was looking around they Whear giving me wierd looks I alredy felt uncomfortable. I let the store to wait for my mom to go in with me. She finally arrived and I tried on 2 dresses. My brother was drinking a drink and the manager came up and Asked if we touched any dresses because she would have to charge us since he was drinking a water!! I went to the dressing room with 2 dresses one of the dresss strings was ripped we let the girl know and she told the Mayer I ripped it as if she was in the dressing room with me. She came up to my mom I was still trying on another dress and they told her she had to pay it was $300. My mom refused because it was alredy like that. They left it like that and started being very rude I felt very uncomfortable. I loved the 2 dress but I was to scared to even get it because of what happend they rushed us out and I understand they Whear about yo close I work as well and I do sometimes get upset when we are getting closer to closing and people are walking in. But the disrespect they showed us and thair behavior was unacceptable. I will never come back to Thais...

Where do I start….we ordered a dress and put down a deposit for my daughter as she was part of a quince. We were told it would take two weeks and they would call us. Four weeks past, I called and was told the dress is taking longer than expected but they would call me. Another 3 weeks went by so I called and was told the dress came in but it wasn’t the size I ordered (too small), the vendor messed up. They gave me two options: re-order and wait for the dress again (ETA two weeks) or get a refund on the deposit. The quince was a month away at that point so I told them I’d call them back so I could weigh my options. Later that day after finding the exact dress at another store (pure luck!), I called back and ask for a refund. This time I spoke to the manager who told me a refund was not an option, they only offer store credit. I explained the only reason for requesting a refund was because either they or their vendor made a mistake. She didn’t budge nor did she seem to care. I ended up buying the dress at another store and was...

The store has a beautiful and diverse selection of dresses—definitely on the pricier side, but the variety makes it worth browsing. The manager is pleasant and attentive during the sales process, clearly motivated to close the deal. However, once payment is made, the level of service drops significantly.

Be cautious: do not pay in full until you receive everything you ordered. I had to follow up multiple times to get my order fulfilled, and they claimed to have called me, though I received no record of any attempts. You’ll need to stay on top of communication, as they are not proactive after the sale.

Overall, it’s worth a visit for the selection, but be prepared to manage the order process...