Hobby Lobby — Local services in Elgin

I love hobby lobby!! However, this one is not a good one. But Sadly, the closest one to me so I go there because i love the items they sell. However their customer service is HORRIBLE!!! They will have things marked on clearance and then at checkout tell you that the employees made a mistake with pricing and they will not honor THEIR mistakes! One time I went in and grabbed an item. It was $3.99. Somehow the tag fell off with everything I had in the cart. I told the cashier there was another one and went to get it but sadly it was gone. There were 3 sized. Big was $7.99. Medium was $5.99 and small was $3.99. Instead of looking the product up they said it was going to be $5.99 because they just compared it to the other ones. I told them the other was is way bigger and that's why it was more. I asked to speak to a manager. The "manager " told me that since she has no price she just has to guess. What?? When I asked to talk to the manager I was told that she was her. Yet When I asked for corporate number she said she was not the menager and She was just the register supervisor. So they lied to me about being a manager.. great! Today I went in and had an item that was completely fallen apart. I figured I would try to fix it since it was the last one and it really matched my decor. I asked if I can get a discount since it was clearly broke . The same "manager" told me she can do 10% off. Ok that's fine. The item was $20.. I get home look at my receipt and she took off 68 cents!!!! This place is a joke. I always have problems with the registers! Get your act...

I was at this hobby lobby today looking around trying to buy the last supper wall art and a big clock. I had asked the manager, Nancy to help me find the last supper as I couldn’t locate this piece of art. She looked me up and down and rushed me to go and find the piece of art. Nancy, the manager was rushing me and had stated “come on” in a nasty way when she could clearly see my son struggling to keep up with my pace. She was rude the entire encounter that lasted less than one minute. But I clearly witnessed her talking politely to other clients that did NOT look Hispanic like I do. She definitely was rude, nasty and did NOT treat me with respect. I can definitely say that if you don’t look white; she will NOT treat you with the same respect. I have being coming here for many years and I have NEVER been treated this way. I am VERY disappointed. I hope this place can find a new manager that treats all humans equally. This store is located in a very Hispanic community. This manager should be in-serviced on how to perform her job better. Otherwise, you should consider finding a...

I LOVE hobby lobby. It’s the only place I can actually get all my crafting needs in one place. Some of it is overpriced, but I also find that they are the cheapest place for lots of other items. You can’t beat their price on dollhouses and miniatures!

I’m giving them a 2 start rating simply because going through checkout is an absolute nightmare. People usually buy a lot of stuff at a time from Hob Lob, but the stores still insist on typing every item number into the system instead of scanning it in. They scan the coupons, so I’m not sure why they don’t just use barcode scanners like everywhere else. It is also not uncommon for me to have to explain which items are on sale and which are not to the cashier. Making sure you pay the proper price for your items isn’t something I want to deal with.

Because of all of this, the lines take FOREVER to get through. I usually wait in line for no less than 10-15 minutes each time I’m there. They desperately need to catch up with the times and reduce some stress off of the employees by implementing...