KFC — Restaurant in Elgin

On 1/30/20, went to this KFC at 294 S. Randall, to purchase dinner for 4. Got thereat 6:15pm, and left with take out at 6:45. They had only a few pieces of chicken ready. People were waiting at the drive up and stacked in the store. Got home, and chicken was greasy, with the skin and breading falling off. There was a significant pool of grease in the bucket. On 1/31/20 around 1:30 pm, took remaining 2pcs. of chicken, and the greasy bucket back to KFC, showed the co-manager explained the issue, showed him the receipt, and asked for my money back for the poor quality chicken. Another manager came out of the back, asking why I didn't bring it back last night. I explained that I live 8 miles away, and had 4 people to feed. When I showed him the returned chicken, and the bucket with the grease, he explained that's what happens when they cook chicken "fast." I told him that they should not be serving food that looks like what I returned. He would not refund the money for the chicken. A zero star rating is more appropriate. Pictures of the returned chicken, the bucket with the grease, and the receipt were taken by me, and I will try and find a way to post for others to see. Go somewhere else for KFC, as these guys didn't watch KFC's commercials asking people to give them...

I went the 294 Randall Elgin Illinois store at 5:48pm January 13 2024. Upon ordering a 12-piece meal, Kayla (appeared to be the shift supervisor) informed me they were out of any white meat chicken, because she didn't want to make too much if they were slow and ran out. She asked if I would wait 15-minutes and she would prepare fresh chicken. I agreed and stood there waiting until 6:25 and then asked another server where was my order. She informed me the kitchen made the wrong chicken and when I became agitated, Kayla retuned from sitting in an office and told me it would be another 15-minutes! I told her I had been standing there like a dummy for 45-minutes (it was now 6:29pm) and demanded my money refunded. I watched cars being tuned away at the drive through the entire time. As she was ringing up my refund, I reminded her that a manager doesn't sit in a chair when things on the floor are messed up! She should be fired immediately for total incompetence. All the above may sound trivial - but try it for 45-minutes and not even eat, then see how you and your family feel. The place is a filthy dump and a good reason why so many KFC's...

We had a large order of chicken on National Fried Chicken Day. We wanted to go to the KFC nearer to our home, but when I called at 10:30 , they put me on hold for 5 min. and then came to the phone and asked me to call back in about 20 min. OK??? so I called back and they would not answer several times. SO I called this KFC and they were so nice and packed each meal in an organized way so I would know who gets what. They even put stickers on the special orders and carried the order out to my car. It was so worth driving the extra 10 minutes to use this KFC. Thank You Elgin, Randall, KFC and staff. Sincerely, Mary Ann Miller Life Enrichment Coordinator Bickford of...