La Bou Bakery & Cafe — Restaurant in California

The worst customer service I have ever had. I have worked in a restaurant for 5 years, and the way we were treated by multiple employees was appalling. This was our first time here, and we ordered some food to go. All the employees seemed very stressed, even though there didn't seem to be very many customers in the building. The lady who took our order was not very helpful and rushed us. We went and sat by the food pick-up area right after our order was placed to wait for our number to be called. We watched an employee put a bag up on the counter, glance at us, and then walk away without a single word. Since it was our first time there, we didn't want to assume it was our food, and decided to wait for the employee to come back to the counter to verify (we didn't want to interrupt anyone since like I mentioned, they all seem extremely stressed). When she did eventually come back up to the counter, it was to complain to her coworker that she has no idea where these people are and that they need to come get their food. I spoke up to say that we had been waiting on our order, but hadn't wanted to assume that was ours and had been waiting to hear our number. She told us that we were wrong and that she had been calling the number multiple times and we didn't hear. I let her know that we were sitting in front of the counter the whole time (and even watched her put it up there), and once again she let us know that we were wrong, didn't hear and that other employees were even calling the number (they had not been), and she seemed extremely angry. I said that was a lie, but just took our food and left. I understand being stressed at work, but I do not understand trying to argue with customers. We were not angry that we had been waiting, and a simple "sorry for the miscommunication" on her end would have made this whole interaction fine. We tipped 20% when we had ordered, but if we could take that back and tip nothing we would. The food was alright, but I would never recommend this...

Haven't been here in forever! My husband and I were hungover and he said he just wanted a Baguette and dill dressing. I thought it was a marvelous idea!! We got baguettes, sandwiches, tomato soup, Asian sesame noodle salad and pastries. Ordered ahead of time and paid when I picked it up. Food bags were all sealed and stapled closed so I didn't check the order which I should have. When I got home none of the 3 pastries we ordered were in the bags and neither was the tomato soup! I called and they said it was because they were out of the pastries. Why would they not say that when I went in to grab them.?? And before I paid for them??? So because I already paid for them I had to pick other pastries as a substitute that I really didn't want AND drive allllll the way back to grab them and the soup! Was kind of a hassle! But the employees were really apologetic and very sweet and threw in some extra cookies to make it right. The food was absolutely as good as I...

I have always gone to La Bou and I never had this kind of reception. Last Thursday March 11, 2021 at 11:45, the bakery was empty except for one black lady in front of me. I am black too. Well the woman behind the counter was on the phone, there was one other person at the far end of the counter bringing in some types of pans. The woman on the phone never looked up, never acknowledged us never said I will be right with you nothing, so myself and the woman in front of me continued to wait, I waited for 5 minutes and nothing from the woman. I had not been in this La Bou for some time because the last time I was there it was owned by white people and they were always nice and respectable. I know it has been said that Asian people do not like black people and I witnessed it first hand so if you are black don't go into that store, go to the one in...