Uptown Cheapskate Ellicott City — Local services in Ellicott City

Horrible experience both times I’ve been here. I go to every other Uptown & understand they operate differently & the process; but I’ve never seen one that doesn’t have an official buy/timing policy.

How do I walk in, put a bag down to check in, & immediately someone goes “oh we can maybe take half of that” — without even looking at the bag. For all the employees know, it could be a big bag with just 5 coats in it. I expressed concern both times to which it was dismissed; but as someone with a professional background in the area plus some — this is entering shady legal territory.

What business or management or anywhere would take part of someone’s things but not all? Especially because of this business concept. Does that mean the next person after gets to drop some of theirs? How is that determined? What if you accept all my bags but didn’t accept all the person’s in front of me? Why wouldn’t management just cut off accepting that day if it’s that busy…other locations do it differently but all with that same premise.

Absolutely ridiculous for this business model specifically to tell you they will not to look at them or they “barely have time.” (I got here by 1pm — Saturdays can be busy but it was not busy enough to say that & frankly, many people go out of their way to drive here specifically & hopefully makes some $ or store credit. To tell them you’re picking & choosing the items right when you walk in…just poor business practices. You can tell the employees don’t know management’s actual policies or rules either, at minimum I stated it should be posted on the website, in the store, etc. — Because I know myself & others, especially in the resale/fashion sustainability industry, will personally never recommend this location & in fact would steer people away. I never write reviews like this, I mean it with all due respect, it is blunt but it’s true.

By legally territory— Y’all should be aware that this *is a form of discrimination. Discrimination is not just race as a reminder. But when there’s no measurable method to this, especially when finances are at stake, how would customers even know if X-person got all of their items looked at versus telling Y-person they can’t; well, how do you explain that to someone? On what moral grounds could anyone give a LOGICAL response.

It’s give a modern day example: If we are going in the grocery store & they charge each person a different price for an Apple — But couldn’t tell you why. Or what factor impacted it. Yes, it’s logistics & takes time — but statistically, this “way of doing business” with personal preference prioritized — is the reason the business will ultimately fail if it doesn’t change.

Again — I do not normally go in depth such as this for a business review nor mean harm, the store itself seems fine, but it’s the policies, lack thereof, little communication from staff whom instead gives customers judgmental, play on their phone, & spread “whispers” (yes, customers see y’all. It’s unprofessional). At minimum; atleast ONE employee should be able to talk to someone. No one seems confident enough or to care enough to even step in if one particular employee is being questioned/may need assistance. I couldn’t even tell you if a manager was there. Because if there was, shame on you for not supporting your employees! Retail is hard but unnecessary things like this can be avoided & so can the emotional toll on whichever side. Their response is quite literally barely a sentence; essentially saying “take it or F off sorry”…classless.

No, it won’t be perfect & such — But serious improvements need to happen or the failure is on the management.

At the end of the day; these are just some “suggestions” for those who care to hear out a new perspective — But considering the growth of Uptown’s, especially in MD (Uptown - White Marsh/Middle River, just opened too everyone!! Check them out!) — I would atleast hear me (or your target market out) for the success of your business.

I mean this with all due respect, it may be blunt, but it needs...

I wanted to express my disappointment with my recent selling experience at your store. I sold nine items, including brand-new Zara sneakers, lightly worn Metcon Nikes, lightly worn Nike P-8000s, a brand-new Kate Spade bag, Azalea Wang platform slides, a new pink top (brand unknown), and two Steve Madden heels (one slightly worn, the other brand new). However, I was only offered $57.00 for all these items, which felt significantly undervalued. Unfortunately, I cannot recall the last item at this time.

Additionally, I was troubled by the way the transaction was handled. It appeared that a specific employee was placed at the counter to deliver the offer, which raised concerns about fairness and transparency. I believe there needs to be serious restructuring in how items are valued and a stronger commitment to integrity in customer transactions.

Due to this experience, I will no longer be supporting Uptown Cheapskate. I hope that future interactions with sellers are handled with more fairness and transparency.

Update: I would like to add that the individual who delivered my appraisal was a person of color. So notably that was my highlight POC TO POC. Given that I have sold to your store in the past, I’ve had the opportunity to observe how your business operates across multiple locations. I’m not going to confront you in a storefront as to cause a scene I will handle it on Google so that others can make informed decisions. This is why my review is both informed and intentional.

On previous visits, I encountered consistently poor customer service and unprofessional behavior from employees. Despite this, I extended grace, considering I had been a customer since your early days. However, it’s clear there is a recurring pattern of racial bias and unwelcoming conduct—first at your Timonium location and now again here.

Whether it’s undervaluing appraisals or the lack of courtesy from staff, the experience remains the same: disappointing and unacceptable. I appreciate you confirming that I’ve been a repeat seller, but as I stated, I will not return. I will also make it clear to my network that I do not recommend Uptown Cheapskate.

Your business practices, customer service, and overall integrity raise serious concerns. Thank you for the confirmation—I’ll take it as reinforcement of my...

I have been visiting uptown cheapskate Ellicott city for nearly a year selling and buying items. I have recommended this location to friends and have spoken highly of it. As of today 8/31/24 I will no longer be giving my business to this location and company ever again.

While waiting for my wife to finish her browsing of the store, I stood by the entrance because my kids were sitting there, with my items in hand. I set the items down the chair by the entrance. The chair was to the outside of the sensors, so I did not see the harm in setting them there and hence the confusion I had when I heard the sensor alarm going off repeatedly. Instead of being educated in this moment that I’m the reason it’s going off and if I can please pick up my clothes from the chair; the manager on duty decides she is going to walk over and in the most aggravated way possible snatches the clothes from the chair and with an attitude tells me that the clothes are setting off the alarm.

I tell her “how am I suppose to know?” She then proceeds to respond with “do you want them” to which I say “is that ok?” She then asks for my name as I’m looking down at my watch immediately huffs and puffs and walks away.

In this moment I was still crazy enough to want to buy over $100 worth of items, I walk up to the register telling my wife, that I was just treated like a toddler only to have another employee yell at me, that it’s because I was rude. I then proceeded to ask the third employee that was ringing us up for the items that were taken from me, the manager at that moment felt it was necessary to walk up to me, and confront me about the situation and then proceeds to tell me, I’m not gonna stand here and argue with you even though I never called her over.

Needless to say I chose to not buy anything and will never be back, because if this is the type of customer service standard allowed in this location by supposed leadership then something tells me this is the philosophy of the entire...