Ortho Mattress — Local services in Encinitas

We just purchased a mattress from this location last night and our experience was first-rate thanks to the store manager, Teddy. The store is huge and it has a large inventory of mattresses to test. For that reason, I would start here if shopping in Encinitas. But what was most notable was Teddy's professionalism and manner.

Teddy immediately guided us to 5 beds that fit our preferences. We did not waste time testing dozens of mattresses. As a professional, he knows his business inside-out and described every mattress feature and technology, explained the competing mail order mattress option and shared customer experiences (mattresses that do well, mattresses that are exchanged often, etc.). There was no "sales" aspect of this experience--Teddy was CONSULTATIVE and constructive.

Both my husband and I liked more than one mattress and knew we would not need to shop elsewhere this weekend. However, our preferences were slightly different and we each had a different favorite.

We arrived to the store late and we lost track of the time while trying to agree on our choice. Teddy stayed 30 minutes after closing to give us enough time to make the decision. He was keenly aware of when to assist and when to step away. He never recommended a mattress or influenced our selection, he simply provided us with the information we needed to make the right decision. And he did so with courtesy and WITHOUT intrusion. This is relationship management skill that cannot be overrated. Kudos, Teddy.

Mattresses are expensive and major decisions. We ended up buying an expensive mattress without any sales influence. However, Teddy took extra steps to help us get the best price and we are incredibly grateful. Because Teddy's effort with the price and the sale going on right now, the cost was almost $2000 off list price. And we are 100% sure we made the correct investment in our mattress and we have not had a single second thought.

To Teddy's managers at Ortho Mattress: We hope you know you have someone working for you who could be working in investor relations at Goldman Sachs.

To Teddy: Thanks for the exceptional service and for guiding us to a successful outcome in just over an hour. We thought we would be shopping...

I’m writing this review for myself and on behalf of my father.

I live in San Francisco, but despite the distance, I traveled all the way to Southern California to buy a mattress from Jose specifically.

My dad has had back issues for as long as I can remember, and Jose was the first person to match him with a mattress that not only provided comfort but also dramatically improved his day-to-day back pain. My dad is not someone who gives out praise easily, so I knew how significant it was when he insisted I get my mattress from Jose. Once I met Jose, I completely understood why.

Jose walked me through the science behind the mattresses, explained why they were superior, and helped determine which one would best suit my needs, my partner’s needs, and our combined preferences. He even took the time to educate me about which pillows would be ideal for us based on our sleeping positions. His patience and thoroughness were exceptional, ensuring I had all the information and options necessary to make an informed decision.

I have to emphasize that Jose went above and beyond to accommodate both me and my partner, who was still in San Francisco. He worked with my partner over the phone to find the same mattress at a local store so he could try it out too! My partner is planning to write his own review, so I’ll leave that part to him.

In the words of my father, it feels increasingly rare to find people who take as much pride in their work as Jose does—and it truly shows. Buying a mattress might seem as trivial as buying a couch, but it’s so much more important for your overall health, productivity, and even your relationships. If you’re going to trust someone to support your health, happiness, and well-being, I can’t recommend anyone more highly than Jose.

We’ve had the bed for several months now, and it’s safe to say we absolutely love it. Every night, we look forward to going to bed. We wake up feeling more alert and refreshed, and daily hip and shoulder pain are no longer part of our...

I recently had the pleasure of visiting Ortho Mattress, and I must say, my experience was nothing short of exceptional, thanks to Jose. From the moment I walked in, his expertise and passion for mattresses were evident.

Jose’s knowledge of the various mattresses available was truly impressive. He took the time to understand my specific needs and preferences, guiding me through the extensive selection with ease. His ability to explain the features and benefits of each mattress helped me make an informed decision that I’m confident will lead to better sleep quality.

What sets Jose apart is his specialization in high-end mattresses. He possesses a deep understanding of the luxury mattress market, effortlessly navigating through premium options and providing valuable insights that made my decision-making process seamless. His attention to detail and commitment to customer satisfaction were evident throughout my interaction with him.

In addition to his expertise, Jose’s professionalism and friendly demeanor made the entire shopping experience enjoyable. He listened attentively to my questions and concerns, offering personalized recommendations tailored to my preferences.

Overall, I cannot recommend Jose at Ortho Mattress highly enough. His knowledge, professionalism, and dedication to excellence truly set him apart as a high-end mattress specialist. If you’re in the market for a new mattress and want unparalleled service, be sure to seek out Jose—he’ll ensure you find the perfect mattress...