Spectrum Store — Local services in Enterprise

I have never in my entire life and several other customers who some were elderly were forced to stand outside in 84 degree weather at 3:30 pm, the hottest part of the day! They had the door locked and would only open the door when an agent was available to get you. Of course I asked several times why they were doing that. No answer, no response, while I was outside an elderly lady come up behind me and we had been standing there for about 15 minutes, when it was my turn, I let the elderly lady go ahead of me, because I didn’t know her medical conditions and I didn’t want her to get sick or pass out out there. After getting my modem swapped out, I ask for the manager. So she went to the back, came back a minute later and said the manager “was in a meeting”!!! I’m sorry but we the customers who you have standing outside with the sun on us in 84 degree weather are the ones who pay your salary!!! Without us, you would not have a paycheck!!! And I called the main Spectrum company and made a formal complaint! And if any of you experienced this, please contact Spectrum and make a formal complaint as well! My family pays way too much money every month to this company to get treated like that!! And yes there were 4 agents that I saw inside the store. I hope they fire that manager or whoever that come up with that plan, because that was so wrong in so many ways!! I guess they don’t mind if something happens to one of their customers standing outside there in the hottest part of the day, and someone gets sick, passes out and hits the pavement!!! That would be a bad lawsuit right there!!! Come on now!!! Who was the idiot in that store that thought that was a...

Terrible. I spoke with a customer service representative over the phone, who informed me that I needed to take my equipment to the Enterprise store at 620 Boll Weevil circle to upgrade and reactivate my account. After a thirty minute drive, I walk the equipment in, and the woman states: They should have just transferred you over, but I had to explain to her that I haven't had services in nearly five months, she responds-ok! Several minutes later, she tells me: There's a five day hold, and I cannot give you new equipment, and that I need to call customer service for myself, and that there is nothing she can do. I sit in the lobby for a few minutes, called customer service, the rep. tells me there's nothing that can be done, when a hold is placed. I walked out, and started chatting with a representative, who offered to mail me the equipment, I agreed, but she then tells me, I'm sorry, I can't mail it for another five days. I then ended the chat, and called up customer service, once again, this time, an agent gave me an option of scheduling for next week for installation, or have my number forwarded to a local technician, who would call me within 30 minutes with available time slots, which is what I chose to do. Can you believe the tech called me within 20 minutes, and roughly an hour later, I had new equipment, with internet. The woman at the Enterprise store acted really snobbish, and disingenuous. Her customer service skills were terrible, and I had to do her job for her! I would give that store a zero rating, honestly! It took me speaking to four different representatives to get one task done! What...

There is no listed number for the office in Enterprise. Good luck getting any issues resolved if you’re using the automated system. I’ve had Spectrum for a year and haven’t had problems until the last few months. Service has been spotty and now I’m dealing with unexpected charges on my account. There were no notifications to indicate that this would be an issue. My plans amount has increased and I was not aware this would be happening. I am not a happy customer at this point and speaking with the robot on the phone only makes it worse. Please add a DIRECT Number to our local store. Let your Customer Service representatives Actually provide customer service.

Edit… Ive just been informed that your policy can/will go up every year until it hits a certain amount. My basic plan will continue to go up until it hits a little over $85 per MONTH. That’s a big difference from the $30-$40 I’m accustomed to paying. Ridiculous considering how spotty the service has...