Crystal Dry Cleaners — Local services in Enumclaw

I’m writing this review after using them about 6-8 times now. I gave them a 2 star because:

1. The cleaning itself is great. No issues.
2. The pressing is below standard. They seem a bit lazy. A. They do not always iron the flap behind the buttonholes down properly, and when they don’t, it’s bad. B. When hanging your shirts they only button the top button leaving the shirt to hang open which forms long, vertical wrinkles down the front. This is extremely frustrating because I’ve asked them multiple times to simply button 1 to 2 more buttons. Not too much to ask. And,
3. The service is below standard as well, in my opinion. But, keep in mind I may be spoiled. I’m comparing this to a previous cleaner I used near my previous home in another town. A few examples: • They don’t carry my clothes and hang them in my car for me. This is not that big of a deal but my previous cleaner did provide this service. It was a very nice touch. •. They do not take the tags off each one of the hangers before they give your laundered clothes back. They leave this up to you to pull off the hanger and throw in the trash yourself. Again, this is a service that my previous cleaner provided •. When taking in a new article of clothing my previous cleaner would pull all the tags, clips and threads off for me. Crystal Cleaners does not do this. They made me stand to the side and pull all the tags myself while they watched. And last, •. My aforementioned point B above; They continually disregarded my request to Button multiple buttons on my finished...

We were hoping this place would be good considering it’s the only dry cleaner in Enumclaw. We had our duvet and shams dry cleaned and when I went to pick it up it was nicely folded and looked great (in the bag). I pulled it out to get it on the bed and to my surprise there were several steam burns. The duvet is high quality and we’ve taken care of it for years, so needless to say sad this happened. I wish they had at least let us know when we picked it up that that had happened versus waiting for us to find...

Have had my stuff dry cleaned here for years, shirts and suits occasionally an expensive winter jacket. Always comes back clean and nicely pressed, I usually go with a light starch since I have them dry cleaned fairly regularly. I also appreciate a small business and the effort it takes to take care of a business and customers.

Thank you for providing a needed service in...