GameStop — Local services in Eugene

Went to the store on Sunday to do a cash trade in / sale and the experience in the store itself was not bad. The transaction went through without many hitches and they were able to take most of what I gave at reasonable prices.

The issue started when the idea of applying the membership was brought up. I was advised that for no additional charge, if I applied the pro membership to the transaction, I would receive more money on the final total. I confirmed with the associate 2 more times that I would not be charged and that the person who's name was on the account (I applied my cousin's account as he shops at the store and I knew he had a membership) would not be charged. Both times, the associate confirmed no charges would be applied. The total I was supposed to be given, as confirmed by the associate, was $206.54. When I got my receipt, they charged me for a $25.00 membership, which brought my trade in down to $181.54. When I went back into the store, I was told that there was nothing that they could do, so I should call customer support and they should be able to take care of it.

I called customer support that day (Sunday, 9/21) and was advised that I needed to call back the following day because no one was available to help with canceling memberships. So I called back Monday, 9/22, and the person I spoke with advised she would send an email to follow up with everything. It took a few hours, so after not receiving something I sent in a support ticket through their website. After receiving the email I found that they said they would not refund as it was for a purchase on a membership. I explained again what happened, and they then included Venmo (as this is how we received the money on Sunday) and stated that Venmo would follow up. As of now, 9/23, Venmo has still not followed up.

I received a response to my support ticket and they advised to me the same thing; that they would not refund the money since it went to purchasing a membership. I explained to them, again, that I was told applying the membership would be at no charge. In my response email, I expressed frustration and stated that I feel as though I had been lied to by the associate just so they could make a sale and that the false advertisement of this was unacceptable. All they had to say in response was that they would take the information and give it to their internal department and that they appreciated the feedback. So there is no resolution from this, still.

I then called the store back and spoke with the associate I dealt with. I explained to them what happened and that I still had no resolution abd how frustrated I am. I originally took in this gaming equipment to cover costs of $3K in emergency vet bills, so while it's only $25, I still need that $25 and I have been scammed out of my money. All I was told by this associate was that there was nothing they could do, they didn't know why the computer charged me for the membership because it shouldn't have, and that even if I spoke with a manager there was nothing that they could do.

Very, very disappointing. All I wanted to do was earn some money to help save my pet's lift, and all I get in return is scammed and...

Placed an order online to pick up a game in-store. Somehow, despite double checking at every step, the pickup was placed to the wrong store. Maybe it was my mistake, maybe it was website error? Who knows. Didn't think it'd be a big deal. Either way, I went to the wrong store and just purchased the game instead after realizing my order wasn't there, then called this one to cancel the pickup.

First, the assistant manager had no idea how long I had to pick up the order before it would automatically cancel, which was my initial thought for getting a refund.

Then, when I asked about cancelling it so I didn't have to wait, I was told he couldn't "for your protection". In case someone called and pretended to be me to cancel a game purchase and get money credited back to my account? What? How devious!

When I pointed out it was kind of dumb nothing could be done and then paused to think for a moment, the assistant manager took that as a quick opportunity to hang up on me. I called back for clarification on what I needed to be in store for and he just said it's policy.

He made no attempt to help me. He made no attempt to tell me how soon the order would auto cancel. Just generally had no interest in helping me.

GameStop is overpriced and rarely has sufficient stock. Good service was the last thing they had going for them and now it looks like that's turning into a dumpster fire too....

DONT GO TO GAMESTOP IN VALLEY RIVER

I had a really upsetting experience at the valley river GameStop location. I bought a sealed Pokémon binder from another GameStop (Clackamas Promenade) and went to Valley River to return it — unopened, with the receipt, and well within the 15-day return window. The store manager, John, immediately said it was “non-refundable” because it’s a “TCG product,” even though the binder is just a card storage accessory, not a pack of cards or anything mystery-based. I had already spoken to GameStop corporate, and they confirmed that a sealed binder is returnable under company policy. When I explained this calmly, the manager became aggressive, started “reading the policy to me” in a very condescending tone, and made it clear he wasn’t going to help. I felt dismissed and talked down to, it was genuinely uncomfortable and unprofessional. If GameStop’s own corporate support says the item is returnable, it’s not okay for a local manager to just override that and treat customers like they’re being difficult. I wasn’t even upset at first, I just wanted a fair return — but the way I was handled felt disrespectful. I’m sharing this so others are aware, and so corporate knows this location needs serious improvement in customer service and policy consistency. I’ve been a GameStop customer for years, but this experience left a...