North Eugene Automotive — Local services in Eugene

I am very hesitant to leave negative reviews. In fact, I have waited MONTHS to do this for a number of reasons, but it must be done in this case. About 8 months ago, my truck developed a ticking noise. My normal mechanic had recently retired, so after reading positive reviews, and with the bonus of being located within walking distance to my home, I selected North Eugene Automotive. I was greeted on the phone by a friendly lady, who quickly made an appointment for me. I dropped off my truck on the appointed day and time, and walked home. By the time I got home (or within 30 minutes) I had a message that they were done. I walked back and they told my my motor was toast, and it would be $11k to replace it. I asked how they determined that so quickly, and was told the mechanic cut open the oil filter and it was FULL of metal shavings. I asked if I could see the filter, and they said they had already disposed of it. I didn't say anything, but paid and took my truck home. What I did not tell them was that I already knew they were lying, because I had the oil changed days earlier- it was a brand new oil filter, and no metal shavings were present when that was done, and it had not been driven since. I intended to go get a second opinion, but since I had another option for transportation, I parked it and moved on. A month or 2 later a mechanic friend who lives out of state stopped in unexpectedly, and I told him my story. He asked if he could give it a quick listen. It still sounded exactly the same, but he immediately scowled and asked if I had a long screwdriver. He placed it on different parts of the engine with the handle against his ear, and in less than 2 minutes said it was not my motor at all- it was my flex plate. A few days later I took it to a new mechanic who said he doubted it was the flex plate, but agreed to take a look. Sure enough, the flex plate was trashed. It only cost $700 to replace it. At first I brushed it off as an honest mistake, because even I had feared the worst- but it is the oil filter lie that kept nagging me. Maybe he truly thought it had a bent rod or bad bearings or whatever- but rather than do any further research, he assumed he knew by the sound and lied about checking the filter. I have since had the oil changed again (twice) with no metal shavings present, and my truck still runs like a top without a single tick since replacing...

The people I interacted with at the shop were very sweet and I appreciated the shops client interface where they included photos of all the things that need fixing (I appreciate having a visual reference rather than taking someone at their word because a woman, I’ve been lied to by mechanics countless times before). During their routine inspection of everything with the vehicle, they noted my air filters needed to be changed. I declined the service and picked up filters to change myself. I swapped out my cabin air filter for the dirty one no problem, but imagine my surprise when I look at the engine air filter cover and notice none of the clips are closed… I open the cover and there’s no air filter! They noted my engine air filter was dirty and got a picture of it and then proceeded to forget to put it back in after I declined to have them change it for me. I understand everyone is human and mistakes happen, but I shudder to think how much dirt could have gotten into my freshly switched oil had I not gone to replace the filter before my upcoming trip. I would bring my car back here, but would now feel the need to double check everything before driving off the lot…

Updated: I returned to have my front and rear suspension worked on and everyone at the shop was so communicative and helpful and thorough. Last visit was just a fluke and I’ll definitely be coming back here for all...

I had my car towed to this auto repair shop on a referral and within a couple of hours, I received a text with a detailed order of the necessary repairs and their costs. The professional approach was impressive. The estimate included all the necessary work, along with a list of additional things that could be done, and their urgency—whether they needed immediate attention or could wait.

My job was a big one, but my car was ready in two days. When I arrived, the owner, Brian, was at the desk. He was professional and humble, it was clear he had a strong work ethic. I knew right away that this would be my go-to spot for car repairs and maintenance. A few days later, I had to get something else fixed, and the process was just as seamless. I had my car back the next day.

The shop is clean, the customer service representative is incredibly helpful in navigating any issues. Brian and his team are doing a fantastic job. I would recommend this shop to anyone looking for an honest repair shop that works with integrity. I was kept in the loop about what needed to be done, with no surprises or extra costs. My experience was a feeling of thankfulness that I found somewhere honest, where I know my car is well...