Showcase Furniture — Local services in Eustis

I purchased a living room set on 2/17/2019 with a delivery date of 2/22/2019. I waited around all day for the delivery and called at noon for a time, did not receive a call back until 4:00 pm saying it would be delivered on 3/1/2019. Same thing happened that day, delivery was now postponed until 3/15/2019. I had made it clear from the start, I was leaving the state to return to the north on 3/31/2019. The response on 3/15/2019 was they didn't see it was a rush order and it would be delivered on 3/22/2019.

At this point I called early on 3/22 and warned the person I left a message with that I would be upset if my furniture wasn't on the truck. Received a call from John who said it wasn't their fault my furniture wasn't ready and I shouldn't raise my voice because he was a REPUBLICAN!!!! He never apologized but said he would make sure I had it by 3/27/2019. He called on 3/26/19 to say there wasn't enough furniture that needed to be delivered on 3/27 so it wouldn't arrive until 4/1/2019. He had the audacity to ask if a neighbor could unlock my door. I said I wanted my money back.

He said he would call the next day to get my credit card information to credit it. He called the next day, but tried to lower the price if only I would let a neighbor unlock the door. I told him his company was totally incompetent and couldn't be trusted. He hung up on me. I called the company and asked to speak to the owner and found out John was the owner. I asked to speak to his son, no one ever returned my call. I had to do a credit card dispute to get my money back. I have never seen such poor customer service in my...

I walked in, Wanting to look around, I had some ideas in my head. The owner Chad greeted me, told him what I was thinking about, showed me a few things and I knew then that I wanted to order the gray table , Four chairs and decided on the upholstery from samples. It was definitely a friendly, no sales pitch conversation.. I told Chad I’ve been trying to sell a table and chairs through Facebook. It was awful and he asked me what was I asking for the set and did I have a picture? I told him the price I was asking he said, let me figure out what we can do and came back with an offer of buying the table and chairs from me, delivering the new table and chairs, and then taking away the old table and chairs I opted for one year no interest which hopefully I’ll pay off early And was thrilled with the whole scenario. My furniture arrived today The delivery man were efficient nice and everything was as I expected it to be actually it was actually a little better than I expected to be. It was very nice quality, heavy well-made I would highly highly recommend showcase Furniture and I’ll be back to buy something else as well. My neighbor furnished hercondo from them as well and they just do a really wonderful job. They treat you like you should be treated in a furniture store or any business so...

I ordered a lift chair and full bed for my father who is in an ALF....this store came highly recommend.... I was called to say that his bed wasn't gonna to make it on time for his delivery but they would bring a twin bed and replace it with is real bed 2 days later...I had to call the day of delivery to see when they will be there...I could tell by talking to the woman that they forgot about the delivery and she had to call me back to tell me what time...they showed up with the wrong color chair and the twin bed....I had to call 2 days later to see when his bed would be there and was told it would be 2 days later...I was out of town when his bed was finally delivered only to come back to see that they didn't bring the box spring...so image my surprise to see that for 4 days my 88 yr old father was sleeping on just the mattress on the rails and had to get out of the bed without help..I called again and had to wait for a call back to see when the box spring would be delivered...I was told it would be there the next day which it was...I called to talk to someone and I am still waiting for a call back....I will never ever recommend this company to anyone...the experience of the delivery sucked and so does the...