Quality Inn & Suites Mt Dora North — Hotel in Mount Dora

The room in which I stayed was perfectly fine, no leaks, no bugs. Prices were affordable, it's probably one of the cheapest rooms you can find in the area.

The reason why my experience here was so poor was because of one employee in particular, and I think her name is Kelly. All I tried to ask her was "Do you allow pets?", which should've been a simple yes or no question, but she decides to start accusing me of something I had absolutely no intentions of doing whatsoever. Because her answer was no, she then kept pushing on me that she was going to "keep an eye on me", "We've had people break this rule before". Guilty until proven innocent, I see. What an extremely discourteous and ill-mannered individual, I realize working in customer service is poison to the spirit, but why take it out on anyone and everyone? Especially if they're just unsure about your rules, and all they're doing is asking about your policies? If your demeanor is really that miserable and your attitude that off-putting, then why bother showing up and clocking in? You don't have to work directly with the general public if your social skills are that abysmal. She also told me all about how their property is equipped with security cameras, but I'll tell you what: you can meticulously and obsessively scan over every last second of your security footage, you won't ever see me bringing my pets in, you vile crone, but go ahead and keep accusing people of crimes they've never committed, I'm sure your disastrous approach to interacting with customers will eventually provoke someone to label you as something far worse than what I've said here.

My actual review is a 0/5. I realize there are other employees working at this location, so if you do room here, I hope your experience with them is better than the mind-numbingly degrading fiasco I endured. The only reason why I didn't book anywhere else was because I was homeless at the time and couldn't afford anything else. To the woman who made my stay here far worse than it ever needed to be, I genuinely wonder how you're able to justify such rampantly...

Unless you love bed bugs and poorly cleaned rooms, avoid the Mount Dora Quality Inn at all costs.

My room was infested with bed bugs. I was given a 25% discount at checkout, but I think that was a bad deal considering the sheer number of bites (over 50) and the amount of blood I lost in the process.

On the plus side, the refrigerator and microwave both worked.

Further minuses: My room was a non-smoking room but still had a lingering smell of stale cigarettes. It looked like it was long overdue for a thorough scrubbing as well as new carpeting. There were cobwebs in the corner above the window. The hot part of the so-called hot breakfast was coffee and instant oatmeal packets. Nothing looked appealing, so I heated up something from the grocery store in my room's microwave.

The check-out clerk said he would call the usual exterminator. I told him that he should fire that exterminator for failing so badly and hire a new one. Optimally, the owner should incinerate all the beds and bedding, strip out the carpet, tent the whole hotel to kill any remaining bed bugs, and then fully clean each room before putting in new carpeting and beds.

Until the place is properly cleaned up and debugged, I strongly suggest finding a different hotel.

Quality Inn is a brand of Choice Hotels. I have repeatedly asked Choice Hotels support to arrange to provide:

An inspection report from Lake County or the State of Florida confirming that the Mount Dora Quality Inn is completely free from bed bugs. Photos of the inside of the room I stayed in showing what it looks like after being properly cleaned.

The "Customer Care Advocates" who work there had no interest in seeing that this was done. Instead, they offered me 8000 Choice Hotel reward points (worth about $48) as compensation. One also said that all Choice Hotels are individually owned franchises. I told them that if Choice Hotels can't even get an inspection report and photos of the inside of the room, I can't trust that any hotel in their chain will be...

I recently stayed at the Quality Inn, and to be honest, it was anything but Quality. I can't recall the last time I left a two-star review, but this experience left me with no choice.

Upon entering my room, the first thing that caught my attention was the A/C unit, which emitted a constant mildew smell. I tried adjusting the settings, but it persisted throughout my stay, making the room quite unbearable.

The woes didn't end there, though. Upon trying to take a shower there was the shower faucet itself. It looked like it had seen better days, and I couldn't help but wonder if it had ever been cleaned properly. It was so grimy that I half-expected to need a tetanus shot after merely touching it.I gazed upward and spotted what appeared to be black mold on the ceiling. The sight was not only unsightly but also deeply concerning for my health.

The room had a generally damp feeling, particularly the rug, which never seemed to dry properly. It was an unsettling experience walking around on that perpetually moist surface.

To add to my discomfort, there were tiny gnat-like bugs crawling around the nightstand and sink/vanity area. It was a constant battle to keep them at bay and ensure they didn't find their way into my belongings.

Calling the front desk only provided the standard unempathetic apology and that the housekeeping crew would 'look into it.'

I can't emphasize enough how this experience was in stark contrast to the name "Quality Inn" would suggest. Corporate should definitely drop by on a surprise visit and get this place up to a better standard.

All in all, my stay was subpar at best, and I wouldn't recommend this particular Quality Inn to anyone seeking a comfortable and clean place to stay near Mount Dora/Eustis area. I hope the management takes these concerns seriously and works towards improving the conditions of their rooms. If only I had checked more recent reviews, I could've saved myself from...