PC Quest and Mekhi Williams form a very effective combination in the provision of a great service response. I operate a small business via the web and I cannot afford (in either product delivery or cash flow) to have extended downtime on my business-based PC. An AM call to PC Quest generated a call to independent sub-contractor, the young Mr. Williams and produced not only a same day in-residence service call ..... but even more importantly, same day resolution of the problem. Mekhi, is all business on the job, working rapidly and effectively. I did most of the talking, left to his own devices, Mekhi would have had little to say in the area of small talk; he was "head's down focused on the work". I thought he had pulled a card trick when he was replacing side cover. I was watching on-and-off from across the room and he removed CMOS coin cell battery and replaced it without me being able to "see" him do it. Mekhi works with directed purpose, with an in depth knowledge of cause and effect in a PC hardware/software environment and I enjoyed his company to boot. It would be hard for me to imagine how PC Quest could have better field service representation than Mekhi Williams. Thanks Mekhi, I'm back in business given your same day response, I'm grateful (PC is my sole source of cash-flow, not taking selfies and social networking here)! Best of luck in your chosen career in...
Read moreWe have been utilizing P.C Quest, and the experience has been great. There are a lot of information technology service providers, but P.C Quest stands out as an example of excellence thanks to a combination of technical knowledge and a customer-centric approach. From the beginning, the P.C Quest demonstrated an impressive depth of technical knowledge. Their expertise is evident as they navigate complex I.T. challenges, providing solutions tailored to our needs. What truly sets them apart is their ability to communicate complex technical concepts in a way that is easily understandable for non-tech-savvy individuals. This ensures a seamless collaboration and fosters strong confidence in their capabilities. The level of customer service exhibited by P.C Quest is outstanding. Every interaction, whether a simple inquiry or a critical issue, is met with prompt and professional responses. The team is committed to understanding our unique business requirements and ensuring the solutions align with our goals. Their proactive approach to problem-solving and ability to foresee potential issues before they arise have undoubtedly contributed to the smooth functioning of our I.T. infrastructure. Our technician, Mike T has been exceptionally responsive to our needs. I highly recommend...
Read moreI recently had a personal hard drive that failed due to a power issue containing very important information that had to be recovered. I visited/called nearly all of the computer stores in Evansville, and every one of them told me that the only hope was to send it off to a clean room for data extraction that would cost anywhere from $2000-$10,000. All of them except for PC Quest. Micheal gave me expert advice, stating that if I purchased an identical hard drive manufactured within a few weeks of the failed drive,he could swap the circuit boards and there would be a good chance at recovering the data. It worked! All the data was recovered for a fraction of the price of what it could have been. Micheal even stayed late the day before the holiday break to determine whether it would work or not so he could put my mind to ease over the holidays. I can't thank PC Quest enough for providing this solution and saving me thousands of dollars. I will continue to use them for all future tech issues, knowing that they won't simply settle for the worst case scenario....
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